Head of Customer Success @ Swooped
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About Swooped
Join a growing team transforming how veterinarians buy supplies to keep America's pets healthy. Swooped's eCommerce and mobile platforms enable veterinary practices to compare and buy from all vendors in one place. With over 17,000 veterinary hospitals and tens of thousands of veterinarians across all 50 states, the organization modernizes the $50B+ animal health industry.
About the Role
The Head of Customer Success manages key commercial relationships and leads a high-performing team supporting the largest animal health pharmaceutical manufacturer partners. You will work closely with decision-makers in high-stakes environments and drive value through enterprise relationships and strategic initiatives.
Key Responsibilities
- Manage a team of 8-10 members supporting major manufacturer partners
- Develop and implement strategies with team and partners
- Travel up to 25% for in-person client reviews and strategy sessions
- Gather feedback to inform commercial strategy and priorities
- Review client materials including proposals, decks, and QBRs
- Conduct regular account reviews to assess performance
Required Qualifications
- 10+ years in account management, relationship-based sales, or similar
- Proven leadership managing teams of 3 or more
- Experience with complex enterprise relationships
- Detail-oriented with strong project management skills
- Proficiency in Excel, PowerPoint, and Word
- Comfortable in a fast-paced, dynamic environment
Benefits
100% remote within the USA, Medical/Dental/Vision Insurance, Automatic 401k contribution, Employee referral program, At-home office setup, Bi-annual company retreats, Open vacation policy, Equity, and Monthly team events.
Compensation
Typical base pay range: $160,000/year - $280,000/year plus bonus, equity, and comprehensive benefits.
Key skills/competency
Customer Success, Account Management, Enterprise Relationships, Team Leadership, Strategic Planning, Client Communication, Sales, Data Analysis, Presentation, Project Management
How to Get Hired at Swooped
🎯 Tips for Getting Hired
- Research Swooped's culture: Study their mission, values, and recent news.
- Customize your resume: Highlight enterprise account management and leadership skills.
- Tailor your cover letter: Emphasize strategic and team management experience.
- Prepare for interviews: Practice client engagement and problem-solving scenarios.