Growth Account Manager

About Our Client

Our client provides a customer intelligence platform that uses AI-driven enrichment and automation to capture and unify buying signals, enabling businesses to engage the right people at the right time. By consolidating fragmented data into a single, actionable view of the customer journey, the platform helps teams track signals, map them to individuals and accounts, and drive automated actions. Backed by significant funding from leading investors and experienced operators, the organization is building a best-in-class customer intelligence solution for modern B2B companies. The team values simplicity, collaboration, fast decision-making, trust, and a strong customer-first mindset.

Why You Are Needed

As the organization expands, there is a need to enhance how customers are supported and how the customer base is grown. The Growth Account Manager role is crucial for achieving post-sales revenue targets for a designated customer portfolio, ensuring strong renewals while proactively identifying and driving expansion opportunities. This position is ideal for an individual in the early to mid-stages of their go-to-market career who is motivated by customer ownership, commercial accountability, and assisting teams in adopting a more contemporary, signal-driven go-to-market strategy. Success in this role demands resilience, inquisitiveness, and the ability to balance relationship management with revenue responsibility.

How You’ll Contribute as a Growth Account Manager

• Own a portfolio of Growth customers, with responsibility for renewals and expansion.
• Manage the complete post-sales commercial lifecycle, from onboarding handoff through renewal.
• Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs.
• Collaborate closely with Customer Success, Solutions, and Sales teams to ensure customers achieve value and are positioned for growth.
• Lead renewal and expansion discussions, including discovery, value articulation, and commercial negotiation.
• Assist customers in evolving their go-to-market approach by introducing new use cases, workflows, and capabilities as they mature.
• Maintain accurate account plans, forecasts, and notes within CRM and go-to-market tooling.
• Surface customer feedback and expansion signals to Product and GTM leadership.

You’ll Thrive in This Role If You…

• Possess 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar go-to-market role within B2B SaaS.
• Are enthusiastic about owning accounts end-to-end, rather than just supporting them.
• Bring a commercial mindset to post-sales activities and are comfortable discussing value, growth, and pricing.
• Are technically curious and can discuss go-to-market tooling, data flows, and integrations at a conceptual level.
• Can effectively manage a substantial portfolio of accounts while remaining organized and proactive.
• Demonstrate grit and resilience, actively seeking out opportunities.
• Enjoy learning, receiving coaching, and growing into more complex deal ownership over time.
• Are willing to travel occasionally for customer meetings, events, or team offsites when it enhances relationship building.

First 3 Months Expectations

• In Your First Week: Gain an understanding of the organization’s core personas, use cases, and go-to-market motion; become familiar with your customer book and internal tools; meet with partners in Customer Success, Implementation, Solutions, and Sales.
• In Your First Month: Begin managing renewal and expansion conversations with support; understand customer goals, usage patterns, and growth potential; identify early expansion opportunities within your assigned book.
• In Your First Three Months: Independently manage your customer portfolio; drive successful renewals and contribute to expansion revenue; develop confidence in navigating post-sales commercial conversations.

Values

• Be Customer-centric: Work backwards from customer needs. Clear articulation of customer value guides all decisions.
• Strive for Simplicity: Choose simplicity over complexity whenever possible. Identify and understand the essential quality of what is being built.
• Make it Happen: Take the first step quickly, prioritizing decisiveness over fear of mistakes. Measure success by impact, not just actions.
• We’re In this Together: Personal success is measured by the success of customers and teammates. Relationships are paramount, built on trust, enablement, and transparency.

Benefits

• Competitive base compensation with meaningful equity ownership.
• Health insurance including medical, dental, and vision, with HSA and FSA options.
• 100% of employee premiums and 50% of dependent premiums are covered.
• Unlimited Paid Time Off.
• Paid Company Holidays.
• Work from home policy including a laptop and support for home office needs.
• Monthly Remote Stipend.
• 401(k) self-contribution.
• Paid Family Leave.
• Opportunity to join a diverse, passionate, and engaging team at a critical juncture in its growth.

Key skills/competency

• Account Management
• Customer Success
• B2B SaaS
• Commercial Acumen
• Upsell & Expansion
• Go-to-Market Strategy
• CRM & Forecasting
• Customer Relationship Management
• Value Articulation
• AI-driven Platforms