Executive Assistant

About the Opportunity

The company is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, the organization has paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, the company brings global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, the organization proudly serves Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting.

This Executive Assistant role offers a unique opportunity to work closely with top-level leadership in a dynamic, innovative organization. You’ll gain exposure to strategic business operations, expand your professional network, and develop in-demand skills that are highly valued across industries. This position reports to the Chief of Staff and supports the COOs leadership team.

This role is ideal for high-performing managers who want broader exposure, greater influence, and a chance to shape the direction of the company while sharpening organizational, strategic, and communication skills. Your existing internal knowledge and relationships will enable you to hit the ground running and make an immediate, meaningful contribution to the organization’s success. Consider this your launchpad for long-term growth and executive career development within the company.

Key Responsibilities

• Collaborate daily with the Chief of Staff and the leadership team to ensure streamlined operations and effective communication across departments.
• Serve as a key point of contact between executives, internal teams, and external partners, facilitating information flow and timely responses to critical issues.
• Support strategic initiatives by coordinating meetings, preparing agendas, and tracking action items to drive business objectives forward.
• Anticipate leadership needs and proactively manage scheduling, travel arrangements, and logistics for high-priority projects and events.
• Contribute to a positive, productive work environment by fostering trust, confidentiality, and professionalism in all interactions.
• Assist in change enablement initiatives by creating clear communications and presentation materials that support organizational transitions, ensuring key messages are effectively conveyed and executive directives are implemented smoothly.
• Prepare, edit, and proofread correspondence, presentations, and reports for executive review and distribution.
• Work closely with the Chief of Staff and leadership team to design, coordinate, and execute cross-functional initiatives that drive organizational priorities and support long-term business objectives.
• Facilitate meetings, develop presentation materials, and track progress against goals to ensure strategic initiatives stay on schedule and key outcomes are communicated effectively throughout the organization.
• Serve as a liaison between executive leadership and project teams, ensuring alignment on objectives and providing regular updates on milestones, roadblocks, and results.
• Track and follow up on action items, deadlines, and deliverables to ensure timely completion of executive and team priorities.
• Support event planning, including logistics for offsite meetings, company gatherings, and leadership retreats.
• Manage and coordinate complex executive calendars, schedule meetings, and resolve scheduling conflicts to maximize productivity.

Required Qualifications

• Demonstrated success working in a demanding, fast-paced environment. Experience should include managing shifting priorities, coordinating complex schedules, handling confidential information discreetly, and anticipating the needs of leadership to ensure seamless day-to-day operations. Ability to adapt quickly, remain composed under pressure, and deliver high-quality work within tight deadlines is essential. Previous exposure to dynamic organizations or roles where multitasking, proactive problem-solving, and clear communication were critical will be highly valued.
• Bachelor’s degree preferred; equivalent combination of education and experience considered.
• Advanced skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration platforms such as Teams, Slack, or Zoom.
• Demonstrated ability to perform work with accuracy, thoroughness, and reliability.
• Exceptional organizational skills and ability to manage multiple priorities and deadlines.
• Strong interpersonal skills, discretion, and the ability to handle confidential information with integrity.
• Excellent written and verbal communication skills suitable for interaction with executives and internal/external stakeholders.

Competencies

• Exceptional Organizational Skills: Ability to manage multiple priorities, maintain detailed records, and ensure tasks are completed efficiently.
• Strong Communication: Excellent written and verbal communication skills for interacting with executives, team members, and external partners.
• Discretion and Confidentiality: Handle sensitive information with care and professionalism, maintaining confidentiality at all times.
• Problem-Solving: Proactively identify issues and offer practical solutions to support leadership and business objectives.
• Tech Savvy: Proficient in office software and collaboration tools, with the ability to quickly adapt to new technologies.

Additional Information

• Mobility to sit or stand at a desk for extended periods of time while working on a computer.
• Available for virtual meetings in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Travel required as needed, about 10%

Key skills/competency

• Executive Assistant
• Chief of Staff
• Leadership Support
• Calendar Management
• Travel Arrangements
• Meeting Coordination
• Confidentiality
• Microsoft Office Suite
• Communication Skills
• Problem-Solving