Director IT Operations & Enterprise Systems

@ Swooped

About Swooped and the Role

The Director IT Operations & Enterprise Systems at Swooped will lead the internal technology function for a rapidly growing sports gaming company, offering innovative and engaging solutions for sports fans.

Key Responsibilities

• Oversee corporate network infrastructure, end-user computing, and endpoint security.
• Manage identity and access management platforms and endpoint tools.
• Lead ERP, HRIS (Workday), CRM, and other core business applications.
• Ensure reliable, integrated systems in alignment with business needs.
• Collaborate with Finance, People, Security, and other teams.
• Drive high availability, incident response, and disaster recovery readiness.
• Partner with Security on compliance and risk management.
• Manage vendor relationships, contracts, and SLAs.
• Implement IT governance and ITSM best practices.
• Establish KPIs for service delivery and system performance.
• Hire, coach, and develop IT and enterprise applications staff.
• Foster a culture of agility, service excellence, and continuous improvement.

Required Qualifications

Over 10 years of IT operations and enterprise applications experience with 6+ years of leadership. Deep expertise with ERP, HRIS (Workday), identity platforms (Okta, Azure AD) and endpoint management tools, along with vendor management skills and a strong focus on IT governance in high-growth environments.

Additional Information

• Salary base between 185,000 and 210,000 plus equity.
• Unlimited PTO and flexible scheduling with NFL season considerations.
• 16 weeks fully paid parental leave and a $500 home office allowance.
• 5% 401k match, FSA, company-paid health, dental, and vision choices.
• May require sports betting licensure per state regulations.

Key skills/competency

• IT operations
• Enterprise systems
• ERP
• Workday
• Okta
• Endpoint security
• Vendor management
• IT governance
• SaaS environment
• Leadership