Customer Support Specialist
@ Swooped

Hybrid
$90,000
Hybrid
Full Time
Posted 14 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @swooped.com
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Job Details

About Swooped

Our client is revolutionizing healthcare with an AI-powered platform designed to enable a deeper understanding of medical conversations. The technology transforms patient-clinician conversations into structured clinical notes in real-time using deep EMR integrations and auditable AI. The team includes MDs, AI scientists, PhDs, creatives, technologists, and engineers working to make care more coherent.

About the Role

The Customer Support Specialist at Swooped plays a pivotal role in delivering timely and accurate assistance to users while contributing to building the support department. This role focuses on troubleshooting, answering inquiries, and relaying user feedback to product and operations teams.

What You'll Do

  • Provide timely troubleshooting and support to users.
  • Communicate with customers via CRM tools.
  • Track contacts and resolutions for data analysis.
  • Advocate for exceptional user experience and continuous feedback.

What You'll Bring

  • 2+ years in a customer support role, ideally in tech.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Speed, results-driven attitude, and adaptability in a fast-paced environment.
  • Familiarity with technology and CRM/Ticketing systems, with healthcare experience as a plus.

Why Work Here?

Swooped is a high-growth startup transforming healthcare with generative AI. Enjoy a flexible remote work culture that emphasizes empathy, collaboration, and continuous learning. Benefit from generous time off, comprehensive health plans, paid parental leave, 401k matching, learning budgets, sabbatical leave, and competitive compensation with equity grants.

Key skills/competency

  • Customer Support
  • CRM
  • Technical Troubleshooting
  • Healthcare
  • AI
  • Communication
  • Organization
  • Remote Work
  • Data Analysis
  • Problem Solving
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How to Get Hired at Swooped

🎯 Tips for Getting Hired

  • Customize resume: Tailor skills to customer support role.
  • Research Swooped: Understand company mission and innovations.
  • Highlight tech skills: Emphasize CRM and troubleshooting expertise.
  • Prepare examples: Showcase past customer support success stories.

📝 Interview Preparation Advice

Technical Preparation

Review CRM platform usage guides
Practice troubleshooting common technical issues
Learn about healthcare data privacy standards
Understand EMR system basics

Behavioral Questions

Describe a challenging customer interaction
Explain how you prioritize multiple tasks
How do you handle high-pressure situations?
What motivates you to deliver excellent support?

Frequently Asked Questions