Customer Success Enablement Manager

Customer Success Enablement Manager

MagicSchool is the premier generative AI platform for teachers, empowering millions globally. Join a fast-growing, mission-driven organization dedicated to real social impact in education.

About the Role

The Customer Success Enablement Manager is pivotal in enhancing the effectiveness of the Customer Success organization. This role ensures consistent, confident execution throughout the customer lifecycle by designing and delivering scalable enablement programs. These programs empower CSMs to drive customer adoption, value realization, retention, and expansion. Reporting to Revenue Enablement, this role collaborates closely with Customer Success leaders to ensure post-sale teams are aligned, prepared, and highly effective.

Key Responsibilities

• Scalable Program Design: Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers.
• Data-Driven Insights: Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Cross-Functional Readiness: Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.
• Strategic Leadership Frameworks: Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
• Performance Optimization: Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution.

Required Qualifications

To be successful in this role, candidates will bring relevant experience and qualifications in enabling Customer Success teams and driving performance improvement.

Why Join Us?

• Work on cutting-edge AI technology directly impacting educators and students.
• Join a mission-driven team passionate about making education more efficient and equitable.
• Enjoy the flexibility of working from home, fostering a unique culture built on relationships, trust, communication, and collaboration.

For full-time employees:

• Unlimited time off to empower employees to manage their work-life balance and encourage rest.
• Choice of employer-paid health insurance plans for individuals and families, with low-premium dental and vision options.
• Generous stock options offered to every employee, vested over 4 years.
• 401k match and a monthly wellness stipend.

Our Values:

• Educators are Magic: Trust, empower, and center educators, who are the true magic in the educational process.
• Joy and Magic: Infuse every learning experience with joy and magic, pushing AI possibilities.
• Community: Foster supportive communities during rapid technological change, listening to and serving their needs.
• Innovation: Leverage AI to innovate and bring equity, access, and personalized learning to education.
• Responsibility: Prioritize responsibility and safety in all AI-driven educational advancements.
• Diversity: Embrace diversity of thought, perspectives, and backgrounds to serve a global audience.
• Excellence: Strive for the highest quality in all endeavors, for the benefit of educators and students.

Compensation

The compensation for this role is between $110,000 and $120,000 annually, with additional equity and $15,000 – $20,000 in commission.

Key skills/competency

• Customer Success Enablement
• Program Design
• Performance Analysis
• Cross-functional Collaboration
• Training & Development
• SaaS / EdTech Experience
• Generative AI Understanding
• Value Realization
• Customer Adoption
• Retention Strategies