Admin Support Tier I Associate
Swooped
Job Overview
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Job Description
About Swooped
Swooped is a health plan solution built for small and midsize businesses focused on integrated primary care. They are remote-first with a fully distributed team across the U.S., emphasizing curiosity, ownership, and speed.
About the Role
The Admin Support Tier I Associate helps deliver a seamless experience for brokers and admins. This role is the voice of the company by resolving issues, educating partners, and ensuring smooth operations behind the scenes.
Key Responsibilities
- Provide accurate administrative support via phone and email.
- Assist in onboarding and system management for plans.
- Resolve billing discrepancies, coverage denials, and complaints.
- Maintain detailed records and track issue resolutions.
- Educate brokers and plan administrators on compliance and contractual obligations.
- Guide users in navigating online portals and digital resources.
- Ensure HIPAA compliance and proper protection of customer data.
- Collaborate with Claims, Care Teams, and Network Operations.
- Meet performance metrics including response and resolution times.
- Provide internal feedback on product issues and user experience.
Qualifications
Applicants should have over 2 years of related support experience, strong organizational skills, solid communication abilities, and an aptitude for remote work using modern web applications. A background in health insurance and bilingual skills (Spanish/English) are a plus.
Benefits
- Remote work with a fully distributed team.
- Flexible vacation policy and company-covered medical, dental, vision.
- 401(k), FSA, HSA plans and competitive stock options.
- Career development programs and paid sabbatical after 5 years.
- Stipends for home office setup and ongoing learning budget.
Key skills/competency
Administrative, support, customer service, onboarding, compliance, HIPAA, communication, problem-solving, remote work, organization
How to Get Hired at Swooped
- Research Swooped's culture: Understand their remote-first approach and mission.
- Customize your resume: Highlight administrative and support expertise.
- Showcase communication skills: Emphasize clear, detailed interactions.
- Prepare for behavioral questions: Demonstrate flexibility and resilience.
- Follow application guidelines: Use keywords aligned with job description.
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