Service Advisor

@ Swickard TOM, LLC d/b/a Mercedes-Benz of Thousand Oaks

Service Advisor

Veterans encouraged to apply. No prior automotive industry experience is required!

Overview

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. Acting as a customer service expert, technical communicator, and advisor, you will ensure a smooth and positive experience throughout the vehicle service process.

Responsibilities

Customer Service and Communication:

• Greet customers and establish rapport.
• Conduct visual inspections or road tests when needed.
• Explain service recommendations, repair options, and cost estimates clearly.
• Obtain customer authorization for repairs.
• Provide regular service updates and post-service follow ups.

Service Process Management:

• Schedule service appointments based on technician availability.
• Write detailed service orders including customer concerns.
• Liaise with technicians and track service progress.
• Process payments and maintain accurate invoicing.
• Keep detailed service records.

Technical Knowledge and Parts Management:

• Understand automotive systems and common repairs.
• Stay updated on new technologies and service procedures.
• Research parts availability and pricing.

Additional Responsibilities:

• Uphold safety regulations and shop protocols.
• Perform basic inspections or vehicle preparations if needed.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent and a valid driver's license.
• Strong hospitality quotient: kindness, optimism, curiosity, work ethic, empathy, self-awareness, and integrity.
• Familiarity with automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills.
• Proficient with dealership management software (DMS) and basic computer skills.
• Ability to manage multiple tasks independently and in a team.

Benefits of Working at Swickard

• Open service appointment schedule increasing work volume and income potential.
• Opportunities for career growth and leadership roles.
• Ongoing training and support.
• Competitive benefits package including insurance, 401k, PTO and paid holidays.

About Us

Founded in 2014 by Jeff Swickard in Wilsonville, OR, Swickard is a hospitality-driven company that sells cars, parts, and services. The culture is built on making customer interactions positive and stress-free, with a focus on revolutionizing the car-buying experience.

Key skills/competency

• Customer Service
• Communication
• Automotive
• Technical
• Inspection
• Organization
• Hospitality
• DMS
• Problem-solving
• Process Management