IT Operations Associate
sweetgreen · Los Angeles, CA
- On site
- Full-time
- $110,000 / year
- Los Angeles, CA
Job highlights
- Support corporate IT systems and employees.
- Drive platform transformation to automation.
- Manage identity, device, and store technology.
- Automate processes using scripting and tools.
- Contribute to self-service IT solutions.
About the role
IT Operations Associate
Sweetgreen is seeking an IT Operations Associate to join our Technology Platform Operations Team. This role is crucial for building and operating platform services that ensure our corporate, store, and enterprise technology are secure, reliable, and increasingly self-service.
About The Job
In this role, you will support the day-to-day operations of corporate IT systems and assist Corporate employees, including Executives, with their IT needs. You will also contribute to the team's platform transformation, moving from reactive support to automated, AI-powered, and self-service delivery. Your work will span identity management, corporate device management, store technology support, and operational automation.
In-scope Systems And Platforms Include
- Microsoft Entra ID (Identity & Access Management)
- Google Workspace
- Microsoft Intune (Corporate & Store Device Management)
- ServiceNow; IT Service Management ("ITSM") & Configuration Management Database ("CMDB") modules
- Corporate Windows & Mac laptop management
- Google Meet / Chrome meeting room devices
- AI agent and automation tooling (Workato, scripting, LLM-based workflows)
Responsibilities
Identity & Access Management
- Manage and coordinate User Identity & Access management across SaaS applications via Entra ID.
- Onboard applications into SSO and manage dynamic group rules.
- Support access reviews and ensure compliance with security policies.
Corporate IT Operations
- Create, develop, and implement a schedule for continuous patch management for corporate devices.
- Conduct tech onboarding sessions for new corporate joiners.
- Manage corporate hardware lifecycle: provisioning, inventory, and decommissioning.
- Administer legal holds and documentation retention processes.
Platform & Automation
- Automate manual processes wherever possible through scripting (TypeScript, PowerShell, Bash, Ansible) and workflow platforms (Workato).
- Build and maintain AI-powered support workflows to reduce ticket volume and improve resolution times.
- Contribute to self-service tooling for common IT requests (password resets, access provisioning, device setup).
- Partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services.
Store Technology Support
- Support store technology operations, including device provisioning and network connectivity troubleshooting.
- Contribute to New Retail Opening (NRO) automation workflows for device and network setup.
- Assist with store health monitoring and proactive issue identification.
Documentation & Knowledge Management
- Document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles.
- Create and maintain operational runbooks for common support scenarios.
- Contribute to incident postmortem documentation and learning capture.
What You'll Get
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
Come join the sweetlife!
About Sweetgreen
Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.
Key skills/competency
- IT Operations Associate
- Identity and Access Management
- Microsoft Entra ID
- Google Workspace
- Microsoft Intune
- ServiceNow (ITSM, CMDB)
- Device Management
- Automation (Scripting, Workato)
- Store Technology Support
- Documentation and Knowledge Management
Skills & topics
- IT Operations
- Associate
- Technology
- Platform Operations
- Identity and Access Management
- Device Management
- Automation
- Scripting
- IT Support
- ServiceNow
- Microsoft Entra ID
- Microsoft Intune
- Google Workspace
- Workato
- TypeScript
- PowerShell
- Bash
- Ansible
- Corporate IT
- Store Technology
How to get hired
- Tailor your resume: Highlight experience with Identity & Access Management, device management (Intune, Entra ID), and automation tools like Workato or scripting.
- Showcase automation skills: Emphasize experience with TypeScript, PowerShell, Bash, Ansible, or workflow platforms in your application.
- Demonstrate problem-solving: Prepare to discuss how you've automated manual processes or improved IT support efficiency.
- Understand sweetgreen's mission: Connect your passion for technology to their goal of building healthier communities through real food.
- Prepare for technical and behavioral questions: Be ready to discuss your technical proficiency and how you collaborate within a team.
Technical preparation
Master Microsoft Entra ID and Intune.,Practice scripting: TypeScript, PowerShell, Bash.,Familiarize with Workato and ITSM tools.,Understand hardware lifecycle and network troubleshooting.
Behavioral questions
Describe automating a complex IT process.,How do you handle urgent support requests?,Give an example of improving IT service delivery.,How do you collaborate with different teams?
Frequently asked questions
- What are the key responsibilities for an IT Operations Associate at sweetgreen?
- The IT Operations Associate at sweetgreen is responsible for supporting corporate IT systems, managing identity and access (Entra ID), overseeing device management (Intune), automating processes with scripting and tools like Workato, and providing store technology support. You'll also contribute to documentation and knowledge management.
- What technologies will I be working with as an IT Operations Associate at sweetgreen?
- You'll work with a range of technologies including Microsoft Entra ID, Google Workspace, Microsoft Intune, ServiceNow (ITSM/CMDB), corporate Windows & Mac laptops, Google Meet devices, and automation tools like Workato, TypeScript, PowerShell, Bash, and Ansible.
- Does sweetgreen offer opportunities for professional growth in this IT Operations Associate role?
- Yes, sweetgreen emphasizes career development. This role offers a clear career path with opportunities for growth, both personally and professionally, as part of a collaborative team.
- What is the salary range for the IT Operations Associate position at sweetgreen?
- The starting salary range for the IT Operations Associate position at sweetgreen is $90,000 to $110,000 USD annually, based on experience.
- How does sweetgreen's IT Operations Associate role contribute to the company's mission?
- This role is vital in ensuring the smooth and secure operation of technology that supports sweetgreen's mission of building healthier communities by connecting people to real food. By enhancing self-service and automation, you'll help the company operate more efficiently, allowing focus on their core purpose.
- What kind of team environment can I expect as an IT Operations Associate at sweetgreen?
- You can expect a collaborative team environment where colleagues live sweetgreen's core values and support each other. It's a team focused on innovation, automation, and delivering reliable IT services.