Patient Services Specialist - Administration
Swedish
Job Overview
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Job Description
Role Summary
The Patient Services Specialist - Administration provides effective and efficient front office services to patients. This includes coordinating internal and external clinic phone communications among staff, patients, and providers. The role also involves accurately collecting records and ensuring their distribution to appropriate staff via computer and/or manual systems. Furthermore, the Patient Services Specialist administers co-pay collection from patients and performs various clerical, scheduling, and records activities in support of patients and staff.
About Providence and Swedish
Providence caregivers are invaluable, fostering a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, empowering the best people to inspire and retain. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working within our family of organizations means support throughout your career. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It encompasses eight hospital campuses, numerous emergency rooms and specialty centers, and Providence Swedish Medical Group, a network of 190+ primary and specialty care locations. We are dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.
Required Qualifications
- Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
Preferred Qualifications
- Electronic Medical Records (EMR) experience.
- Previous experience in a healthcare setting.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
Benefits Overview
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Key skills/competency
- Customer Service
- Communication Skills
- Patient Scheduling
- Records Management
- Co-pay Collection
- Data Handling
- Clerical Support
- Confidentiality
- EMR Systems
- Administrative Support
How to Get Hired at Swedish
- Research Swedish's culture: Study their mission, values (“Know me, care for me, ease my way”), recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume: Customize your resume to highlight customer service, administrative skills, and healthcare experience, using keywords from the Patient Services Specialist job description.
- Showcase patient focus: Emphasize your ability to handle confidential data, coordinate communications, and provide empathetic patient support in your application materials.
- Prepare for interviews: Practice answers demonstrating your organizational skills, attention to detail, and ability to thrive in a fast-paced healthcare environment at Swedish.
- Highlight EMR experience: If applicable, stress your Electronic Medical Records experience as it is a preferred qualification for the Patient Services Specialist - Administration role.
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