Patient Services Specialist, Administration

Role Overview

As a Patient Services Specialist, Administration at Swedish, you will provide effective and efficient front office services to patients. This role involves coordinating internal and external clinic phone communications among staff, patients, and providers, ensuring accurate collection and distribution of records via computer and/or manual systems. You will also administer co-pay collection from patients and perform essential clerical, scheduling, and records activities to support both patients and staff.

Key Responsibilities

• Provide high-level front office services to patients.
• Coordinate phone communications between staff, patients, and providers.
• Accurately collect, process, and distribute patient records.
• Administer co-pay collection from patients.
• Perform clerical, scheduling, and general administrative support tasks.

Qualifications

Required Qualifications:

• Prior experience delivering excellent customer service in a fast-paced environment.
• Proven ability to handle confidential data with utmost discretion.

Preferred Qualifications:

• Experience with Electronic Medical Records (EMR) systems.
• Previous experience working in a healthcare setting.

Why Join Swedish/Providence?

Providence caregivers are invaluable. Joining Swedish Health Services DBA Swedish Medical Group means thriving in a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, as Swedish empowers its people to inspire and retain the best talent. Providence offers best-in-class benefits designed to support your well-being, professional growth, and financial security, allowing you to focus on the mission of improving health for all patients.

About Swedish/Providence

At Providence, the strength lies in the promise of “Know me, care for me, ease my way.” Regardless of your role, you'll be supported in your career journey. With 120,000 caregivers, Providence serves over 50 hospitals and 1,000 clinics across multiple states, dedicated to advancing best practices and serving the poor and vulnerable. Providence Swedish is the largest not-for-profit healthcare system in the greater Puget Sound area, committed to expanding access to quality healthcare for both rural and urban communities.

Benefits & Compensation

The base pay range for this position is $23.15 - $34.69 per hour. Placement within this range will be determined by relevant job experience and other factors. Additional compensation opportunities may include shift differentials, standby/on-call pay, overtime, premiums, extra shift incentives, or bonuses.

Providence provides a comprehensive benefits package including a 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, time off for health issues, voluntary benefits, and well-being resources. More details are available at providence.jobs/benefits.

About the Team

Providence Swedish encompasses eight hospital campuses, emergency rooms, specialty centers, and the Providence Swedish Medical Group network of over 190 primary and specialty care locations throughout the Puget Sound. The team is dedicated to improving community well-being through physician clinics, education, research, and outreach initiatives.

Key skills/competency

• Patient Services
• Front Office Operations
• Communication Coordination
• Records Management
• Co-pay Collection
• Clerical Support
• Scheduling
• Customer Service
• Data Handling
• Electronic Medical Records (EMR)