IT Operations Specialist @ SWARCO
placeUnterensingen, Baden-Württemberg, Germany
attach_money €60,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
****** @swarco.com
Recommended after applying
Job Details
Overview
Join the SWARCO team as an IT Operations Specialist. In this role, you will handle incoming IT incidents, provide first-level support, and document solutions accurately.
Responsibilities
- Receive and classify IT incident reports from hardware and software environments.
- Provide first-level support via phone, email, or remote access.
- Assist with technical issues related to MS Windows, MS Office, Intranet, and Internet.
- Document solutions and processes in the ticketing system.
- Contribute to the continuous improvement of support processes with a structured work approach.
- Communicate service-oriented support to internal users.
Profile
- Strong technical understanding with good system and network knowledge.
- Excellent communication, teamwork, and reliability.
- Proficient in Microsoft Office and fluent in German.
- Familiarity with Windows 10, 11, and Windows Server versions; knowledge in WAN, LAN, WLAN configurations, and VPN/LAN networking is a plus.
- Completed IT vocational training or relevant self-taught EDV skills as a career changer.
- High willingness to learn and openness to further training.
Benefits
- Strong team spirit as confirmed by recent employee surveys.
- A secure position in a stable, international corporation.
- Customized professional development and training opportunities.
- 30 vacation days plus additional leave for life events.
- Hybrid and flexible work arrangements for both on-site and mobile working.
- 40% subsidy towards company pension plan and additional asset building benefits.
- Health benefits including (E-)Bike leasing and subsidies for health and fitness programs.
- Free external consultation for personal, professional, or health issues.
Application Process
Submit your short application by October 22, 2025, via email to Bewerbung@swarco.com with reference number 2025/167 or apply through our online tool.
Key skills/competency
- Technical Support
- Incident Management
- Documentation
- Windows OS
- Networking
- Communication
- Teamwork
- MS Office
- Continuous Improvement
- Problem Solving
How to Get Hired at SWARCO
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to emphasize IT support skills.
- Highlight technical expertise: Showcase Windows and network experience.
- Research SWARCO: Understand their culture and work environment.
- Prepare for interviews: Practice common IT support scenarios.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows OS troubleshooting techniques.
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Practice configuring LAN, WAN, WLAN setups.
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Study VPN and LAN networking fundamentals.
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Familiarize with common support ticket systems.
Behavioral Questions
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Describe when you managed complex IT incidents.
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Explain a time you improved a support process.
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Share an experience handling difficult customers.
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Discuss teamwork in a high-pressure environment.
Frequently Asked Questions
What technical skills are needed for the IT Operations Specialist role at SWARCO?
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How important is customer communication for the IT Operations Specialist at SWARCO?
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Are there training opportunities available for IT Operations Specialists at SWARCO?
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What prior experience can benefit an IT Operations Specialist at SWARCO?
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How does SWARCO handle incident documentation for IT Operations Specialists?
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