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IT Operations Specialist

SWARCO

Unterensingen, Baden-Württemberg, GermanyOn Site

Original Job Summary

Overview

Join the SWARCO team as an IT Operations Specialist. In this role, you will handle incoming IT incidents, provide first-level support, and document solutions accurately.

Responsibilities

  • Receive and classify IT incident reports from hardware and software environments.
  • Provide first-level support via phone, email, or remote access.
  • Assist with technical issues related to MS Windows, MS Office, Intranet, and Internet.
  • Document solutions and processes in the ticketing system.
  • Contribute to the continuous improvement of support processes with a structured work approach.
  • Communicate service-oriented support to internal users.

Profile

  • Strong technical understanding with good system and network knowledge.
  • Excellent communication, teamwork, and reliability.
  • Proficient in Microsoft Office and fluent in German.
  • Familiarity with Windows 10, 11, and Windows Server versions; knowledge in WAN, LAN, WLAN configurations, and VPN/LAN networking is a plus.
  • Completed IT vocational training or relevant self-taught EDV skills as a career changer.
  • High willingness to learn and openness to further training.

Benefits

  • Strong team spirit as confirmed by recent employee surveys.
  • A secure position in a stable, international corporation.
  • Customized professional development and training opportunities.
  • 30 vacation days plus additional leave for life events.
  • Hybrid and flexible work arrangements for both on-site and mobile working.
  • 40% subsidy towards company pension plan and additional asset building benefits.
  • Health benefits including (E-)Bike leasing and subsidies for health and fitness programs.
  • Free external consultation for personal, professional, or health issues.

Application Process

Submit your short application by October 22, 2025, via email to Bewerbung@swarco.com with reference number 2025/167 or apply through our online tool.

Key skills/competency

  • Technical Support
  • Incident Management
  • Documentation
  • Windows OS
  • Networking
  • Communication
  • Teamwork
  • MS Office
  • Continuous Improvement
  • Problem Solving

How to Get Hired at SWARCO

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to emphasize IT support skills.
  • Highlight technical expertise: Showcase Windows and network experience.
  • Research SWARCO: Understand their culture and work environment.
  • Prepare for interviews: Practice common IT support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting techniques.
Practice configuring LAN, WAN, WLAN setups.
Study VPN and LAN networking fundamentals.
Familiarize with common support ticket systems.

Behavioral Questions

Describe when you managed complex IT incidents.
Explain a time you improved a support process.
Share an experience handling difficult customers.
Discuss teamwork in a high-pressure environment.