Money Advice Assistant

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

The Money Advice service is a proactive, student-focused service, which operates within the Support and Retention division of the Student Life Directorate. The service simplifies financial management for students, promotes financial literacy, and provides tailored advice and support to empower students to navigate financial challenges with confidence.

The Money Advice Assistant role provides essential administrative support within a busy, student-facing team, offering specialist knowledge and triaging of complex student funding queries. The postholder will act as an initial point of contact for day-to-day student money issues initiating action involving or referring to Money Student Life advisors, Manager and/or other services where appropriate. The Money Advice Assistant will deal with a range of enquiries from students, staff and other contacts across a range of mediums in a professional manner, establishing their requirements and responding accordingly in a timely manner. The role holder will help resolve funding and hardship fund queries and identify and triage complex queries, passing them to correct members of the wider Money Student Life team for further action. The Money Advice Assistant will perform a key role in monitor the services email in-boxes ensuring response targets are met.

Collaborative working with Money Advice team members and StudentLife colleagues is key, in order to make recommendations for developments of established processes and procedures. Establishing working relationships with key contacts to help improve service levels, the post-holder will undertake a variety of administrative duties to support the team, including: data monitoring; establishing meeting agendas and the recording of meeting minutes; updating administrative systems and databases with accurate information and providing detailed activity reports such as team KPIs; Compiling weekly reports on relevant budgetary expenditure and activity; garnering and collating service user feedback; and assisting the Money Student Life team in the development and delivery of welcome, social and engagement activities.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

Key skills/competency

• Student Support
• Financial Literacy
• Administrative Support
• Triage
• Data Monitoring
• Reporting
• Customer Service
• Communication Skills
• Process Improvement
• Team Collaboration