Client Project Manager

Client Project Manager at Swans

We are seeking a Client Project Manager who is obsessed with high-stakes client relationships, thrives under pressure, and can translate complex technical work into executive-level business value. This role offers the opportunity to own client relationships end-to-end, earning trust with law firm founders and senior leadership, and ensuring every engagement drives measurable results.

About Swans

Swans is building a team of "Avengers" – a blend of technically fluent operators and elite relationship owners – to revolutionize how US law firms leverage technology. You will be the relationship expert, navigating tense situations, addressing partner concerns, and driving acceptance of change.

We are the operational architects for the fastest-growing personal injury firms in the US. Our team is international and growing deliberately, offering a foundation for a robust culture with unlimited future opportunities.

Our culture is energetic, no-BS, intense, results-oriented, and driven to transform the legal industry.

A Day in the Life

This role is dual-natured:

• 60% Client Relationship Ownership & Communication: Serve as the primary point of contact for law firm leadership. Lead executive meetings, manage expectations, proactively surface risks, and clearly communicate delivered outcomes and their significance.
• 40% Project Oversight & Cross-Functional Coordination: Collaborate closely with Legal Engineers to understand technical builds. Translate deliverables into client-friendly language and ensure each sprint delivers tangible client outcomes.

Client-Facing Challenges You'll Solve:

• Stakeholder Trust: Rebuild client confidence by addressing skepticism with data and context.
• Change Management: Design and execute adoption strategies and training for new systems.
• Escalation Handling: Act as the first point of contact for critical issues, timelines shifts, or misaligned expectations.
• Value Communication: Clearly articulate the connection between technical deliverables and client revenue impact.

You will manage 2-5 active client engagements simultaneously, focusing on the relationship layer while paired with a Legal Engineer for the technical layer. Engagements typically last at least 6 months, allowing for deep client understanding.

Why This Role is a Game-Changer:

This is an off-ramp for high-performing account managers or consultants frustrated by bureaucracy and low-value clients. You'll work on transformational projects with high-revenue law firms, interact directly with founders and C-suite executives, and have your compensation tied directly to outcomes.

We seek ambitious operators who are driven to push, challenge, and deliver, not just maintain relationships.

What We Need:

• Elite Executive Communication: Experience engaging directly with founders, managing partners, and senior executives. Ability to deliver difficult news, handle objections, and command a room.
• Technical Fluency: Sufficient understanding of technical systems to defend, explain, and sell them to non-technical audiences under pressure.
• Outcome Obsession: Focus on results rather than activities; differentiate between client satisfaction and client success.
• Ownership Mentality: Treat engagements as your own business, proactively identifying and solving problems.
• High-Pressure Composure: Ability to stabilize situations and manage client dissatisfaction, resistance, or delays effectively.
• Professional English Fluency: Minimum B2 level for advising US-based law firms.

Ideal Background:

• 2-5 years in account management, client success, management consulting, or senior B2B sales.
• Proven track record of direct executive-level client relationship ownership, managing executives at firms of 100+ people.
• Experience managing complex, multi-month projects end-to-end.
• Exposure to technology implementations, digital transformation, or SaaS environments.
• Experience with US-based clients is a strong plus.

This Role is NOT a Fit If:

• You seek a "chill" 40-hour work week; this role is INTENSE.
• You prefer maintaining relationships over driving outcomes.
• You rely on others to handle difficult conversations.
• You desire a structured, predictable workload with linear growth.
• You become uncomfortable with client pushback or technical discussions.
• You are looking for high-volume, transactional work.

Location and Schedule:

Fully Remote, with quarterly in-person meetups in globally selected locations. Flexible schedule, but availability for client meetings during US hours (afternoon to evening CET) is required.

Our Mission:

To reform the legal industry by equipping law firms with cutting-edge tech and operations, making legal services faster, better, and more affordable at scale.

Swans Core Values: CARE

• Candor: Honest, direct communication builds trust.
• Agency: Proactive problem-solving and accountability.
• Relentlessness: Tenacious execution and restless ambition.
• Excellence: Holding high standards for genuine impact.
• Care: Infusing every action with thoughtful consideration.

We historically accept less than 0.05% of candidates due to our high standards for executive presence, client ownership, and cultural alignment.

Key skills/competency

• Client Relationship Management
• Executive Communication
• Project Management
• Technical Fluency
• Outcome Focus
• Problem Solving
• Change Management
• Stakeholder Management
• Account Management
• B2B Sales