Palveluneuvoja

Palveluneuvoja at Svea Finland

We are looking for a top individual to join our client service team at Svea Perintä Oy as a Service Advisor. You will work as part of the debt collection team in our pleasant and modern office spaces near the center of Helsinki. The employment is permanent and full-time. There is a hybrid work possibility in accordance with company policies.

Job Responsibilities:

As a Service Advisor, your responsibilities will include customer service for our client companies via phone and email, as well as various tasks related to the debt collection process. We handle the client's receivables in their entirety, including voluntary and legal debt collection, as well as post-collection, covering the entire debt collection cycle. You will play a crucial role in creating and maintaining our friendly and professional customer service.

The weekly working hours are 37.5 hours per week. Working hours are from Monday to Friday between 8 AM and 4 PM.

What We Hope For From You:

• Education relevant to the field (e.g., commercial or legal studies)
• Previous customer service experience
• Numerical accuracy, reliability, and high work motivation
• Excellent interaction and negotiation skills
• Fluent Finnish and English language skills; Swedish skills are a plus
• Previous experience in client contact is also valued

Success in this role requires an independent approach to work and the ability to operate at the customer interface and in cooperation with various authorities. A willingness to learn and adopt new things, along with determined proactivity, are also central. Furthermore, it is important to us that you are a positive team player.

What We Offer You:

In turn, we offer you the opportunity for a diverse role where you can work broadly with debt collection processes and financial products, combining a high-quality customer service experience for our clients. We offer the chance to learn new things and further deepen your existing customer service expertise. You will work with friendly and professional colleagues who will provide support and assistance in your daily work.

Additionally, at Svea, we invest broadly in our personnel's well-being and job satisfaction with various benefits (e.g., pleasant workspaces, high-quality occupational healthcare, leisure insurance, recreational and lunch benefits, and many nice events that emphasize our community). According to our employee survey, the best aspects of working at Svea are the great colleagues and the good work atmosphere, the responsibility given to employees, and equality. We therefore offer a workplace where you can be yourself and where it is pleasant to work!

In 2025 and 2026, we have been ranked as the best workplace in Finland in the large company category in the Great Place to Work® survey.

You can also read more about us as an employer and the views of our great colleagues working with us.

Interested?

Apply for the position by April 30, 2026, by submitting your CV and application through our recruitment system under the heading "Palveluneuvoja" at Open Positions | Svea Bank. For more information about the role, contact team leader Tommi Pihlajamäki at +358406358363 or tommi.pihlajamaki@svea.fi.

The position can be started as soon as possible.

About Svea:

We are Svea – a European financial services group that has offered more opportunities to corporate and private customers since 1981. We offer the smoothest payment services for e-commerce and brick-and-mortar stores, efficient debt collection and accounts receivable services, and a comprehensive range of financing services for both consumers and businesses of all sizes. In January 2022, we became a bank, Svea Bank.

We operate in over ten European countries with approximately 2,000 Svea employees, of whom about 300 work in Finland. Skilled and satisfied personnel are our most important asset and the core of our entire personnel-driven operation. For us, 'Svea-ness' means openness, friendliness, and goal-oriented work, supporting each other. Welcome to our team – a workplace where it is good to work!

Key skills/competency:

• Customer Service
• Debt Collection
• Client Communication
• Finnish Language
• English Language
• Problem-Solving
• Negotiation Skills
• Reliability
• Proactiveness
• Teamwork