Travel and Customer Service Coordinator

About the Role

We are seeking a driven and innovative individual to join Suvoda as a Travel & Customer Service Coordinator. This role is ideal for someone who thrives in a diverse, collaborative team environment and is eager to make a direct impact on clinical trial operations. If you are looking to bring efficiencies to processes and grow your career, we want to hear from you!

Responsibilities

• Manages travel and transportation budget for trial participants.
• Participates in discussions with vendors and internal team members regarding trial participant requirements.
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules.
• Promptly responds to all inquiries from trial participants and hospital/clinical staff.
• Contributes to managing projects to a profitable level through efficient work processes.
• Acts as the main point of contact for patient communication regarding air, hotel, and ground accommodations.
• Maintains accurate data, including setting up databases and transferring data between internal operating systems.
• Aids in producing reports as required.
• Works with the Global Study Manager to outline needs and requests of clients and patients.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Bilingual required (Spanish preferred).
• 2+ years of experience in the travel industry and/or pharma industry preferred.
• Working knowledge of Microsoft Office.
• Ability to learn new procedures quickly and efficiently.
• Highly organized and plan-oriented; adept at prioritization and follow-up.
• Excels in cross-departmental communication.
• Confidence and follow-through in decision-making.

Working Conditions

This position is primarily based from a home office. A personal computer, telephone, and minimum technology requirements are necessary, including an updated operating system, anti-virus software, and password-protected devices. Chromebooks are not supported.

Important Information

Please note that the internal title for this role is 'Global Study Coordinator.' This is a contract, part-time position, potentially up to 25 hours per week, paid hourly. Hours are not guaranteed. Suvoda will never request sensitive personal information or payment during the application process. All official communications will come from a @suvoda.com email address.

Key skills/competency

• Customer Service
• Travel Coordination
• Clinical Trials
• Project Management
• Budget Management
• Data Management
• Cross-functional Communication
• Bilingual Spanish
• Microsoft Office Proficiency
• Organizational Skills