9 days ago
Technical Support Analyst with Python
Suvoda
Hybrid
Full Time
$55,000
Hybrid
Job Overview
Job TitleTechnical Support Analyst with Python
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$55,000
LocationHybrid
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Job Description
Technical Support Analyst with Python
The Technical Support Analyst with Python operates as a liaison between development, operations, and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.
Responsibilities
- Liaise with Services, Product, and Support to investigate production issues/requests
- Propose and implement short term solutions for applications when applicable
- Take ownership of production issues and drive escalations
- Research and resolve issues using critical and logical thinking, ensuring financial data integrity
- Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
- Manage priorities through ticketing system
- Support technical customer implementations involving sensitive financial data
- Assist in documentation of technical work instruction
- Recommend continuous improvement of operational and technical efficiencies
- Coordinate with Engineering and Product teams on future enhancements and capabilities
- Ability to understand Suvoda products, technical capabilities, and custom solutions
- Support application server management, deployment, and troubleshooting of lower and production environments
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
The working schedule for this role is between 14:00 - 22:00 EEST.
This is a remote role across Romania.
Requirements
- Bachelor’s degree or equivalent work experience and/or training preferred
- At least 1-1.5 years of experience in a similar technical role (writing python scripts, working w Sql and Django)
- Object-oriented programming experience with Python (including writing scripts)
- Daily use of PostgreSQL, Django, Python
- Knowledge of SQL scripting and databases
- Linux/Unix and Bash scripting experience is preferred
- JavaScript or Typescript experience is a plus
- Ability to read and analyze application logs
- Version control experience (e.g. Git)
- Open source software/web application development experience is a plus
- Highly collaborative team player
- Experience working in a fast-paced technical support-oriented role
- Ability to communicate effectively with team members and management
- Prioritization of security and privacy
- Self-starter with the ability to independently manage time and priorities while meeting deadlines
- Sharp troubleshooting, problem solving, and analytical abilities
- Attention to detail
- Experience with configuring and populating a knowledge base tool is a plus
- Willingness to explore new technologies
- Experience supporting technologies in the Financial or Clinical Trial space preferred
- Experience with OWASP security best practices is a plus
Key skills/competency
- Python Scripting
- PostgreSQL
- Django
- SQL
- Linux/Unix
- Bash Scripting
- Troubleshooting
- SaaS Environment
- Application Support
- Data Integrity
How to Get Hired at Suvoda
- Research Suvoda's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their technical environment.
- Tailor your resume: Customize your resume to highlight Python scripting, SQL, PostgreSQL, and troubleshooting experience, aligning with the Technical Support Analyst role at Suvoda.
- Showcase technical expertise: Prepare to discuss your experience with object-oriented Python, Django, Linux/Unix, and version control (Git) during interviews.
- Emphasize problem-solving skills: Be ready to share specific examples of how you've debugged complex issues, ensured data integrity, and proposed solutions in a SaaS setting.
- Highlight collaboration and communication: Demonstrate your ability to work effectively with development, operations, and product teams, and your strong communication skills.
Frequently Asked Questions
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01What is the typical day like for a Technical Support Analyst with Python at Suvoda?
02What specific Python skills are critical for this Technical Support Analyst role at Suvoda?
03How important is SQL knowledge for the Technical Support Analyst position at Suvoda?
04What kind of troubleshooting challenges can I expect in this role at Suvoda?
05What is Suvoda's approach to continuous improvement in technical support?
06What is the work arrangement and schedule for this Technical Support Analyst with Python position?
07Does Suvoda support new technologies in this Technical Support Analyst role?
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