Customer Service Applicant

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers and making experiences delightful, instantaneous, relevant, predictive, and frictionless. The company is a pioneer in robotic automation, conversational AI, and cloud-based platforms.

Job Description

As a Customer Service Applicant at Sutherland, you will:

• Answer and resolve customer issues through phone interactions.
• Identify and relate to various customer needs and scenarios.
• Provide resolution and consultation with cutting-edge solutions.
• Upsell new products to showcase a holistic package of benefits.
• Stay updated on client and industry processes and products.
• Utilize client tools for customer management and servicing.
• Transfer customers to appropriate departments when needed.
• Conduct data entry, documentation, and case management.
• Work collaboratively in a team-based environment.
• Achieve and maintain required metrics and goals.

Qualifications

• High School Diploma or Graduate in any field.
• Minimum 6 months experience in sales.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and team orientation.

Additional Information

The position offers flexible rotational shifts including nights, weekends, and public holidays. Sutherland emphasizes a safe recruitment process; do not send money for job opportunities. Report suspicious activity to [email protected].

Key skills/competency

• Customer Service
• Sales
• Communication
• Upselling
• Problem-solving
• Robotic Automation
• Conversational AI
• Data Entry
• Teamwork
• Case Management