Applicant - Customer Service @ Sutherland
placeNavi Mumbai, Maharashtra, India
businessOn Site
scheduleFull-time
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
***** @sutherlandglobal.com
Recommended after applying
Job Details
Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers and making experiences delightful, instantaneous, relevant, predictive, and frictionless. The company is a pioneer in robotic automation, conversational AI, and cloud-based platforms.
Job Description
As a Customer Service Applicant at Sutherland, you will:
- Answer and resolve customer issues through phone interactions.
- Identify and relate to various customer needs and scenarios.
- Provide resolution and consultation with cutting-edge solutions.
- Upsell new products to showcase a holistic package of benefits.
- Stay updated on client and industry processes and products.
- Utilize client tools for customer management and servicing.
- Transfer customers to appropriate departments when needed.
- Conduct data entry, documentation, and case management.
- Work collaboratively in a team-based environment.
- Achieve and maintain required metrics and goals.
Qualifications
- High School Diploma or Graduate in any field.
- Minimum 6 months experience in sales.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and team orientation.
Additional Information
The position offers flexible rotational shifts including nights, weekends, and public holidays. Sutherland emphasizes a safe recruitment process; do not send money for job opportunities. Report suspicious activity to [email protected].
Key skills/competency
- Customer Service
- Sales
- Communication
- Upselling
- Problem-solving
- Robotic Automation
- Conversational AI
- Data Entry
- Teamwork
- Case Management
How to Get Hired at Sutherland
🎯 Tips for Getting Hired
- Research Sutherland's culture: Study their mission, values, and digital transformation history.
- Customize your resume: Emphasize customer service and sales experience.
- Highlight communication skills: Show proven verbal and written proficiency.
- Prepare for scenario-based questions: Practice real-life customer interactions.
📝 Interview Preparation Advice
Technical Preparation
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Review customer management software basics.
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Practice data entry accuracy drills.
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Learn company-specific tool functionalities.
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Study digital transformation fundamentals.
Behavioral Questions
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Describe a challenging customer call resolution.
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Explain a scenario of teamwork under pressure.
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Discuss handling multiple priorities and stress.
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Share examples of upselling successfully.
Frequently Asked Questions
What qualifications are required for a Customer Service Applicant at Sutherland?
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How do I apply for the Customer Service Applicant role at Sutherland?
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What work shifts are expected for the Sutherland Customer Service role?
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Is there any training for new Customer Service Applicants at Sutherland?
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What are the key metrics for a Customer Service Applicant at Sutherland?
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Does Sutherland offer career advancement in customer service?
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What tools should I be familiar with as a Customer Service Applicant?
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Are there opportunities to work remotely in this role at Sutherland?
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How important is sales experience for the Customer Service Applicant role?
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What makes a candidate successful as a Customer Service Applicant at Sutherland?
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