Applicant - Customer Service
@ Sutherland

Navi Mumbai, Maharashtra, India
On Site
Full-time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @sutherlandglobal.com
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Job Details

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers and making experiences delightful, instantaneous, relevant, predictive, and frictionless. The company is a pioneer in robotic automation, conversational AI, and cloud-based platforms.

Job Description

As a Customer Service Applicant at Sutherland, you will:

  • Answer and resolve customer issues through phone interactions.
  • Identify and relate to various customer needs and scenarios.
  • Provide resolution and consultation with cutting-edge solutions.
  • Upsell new products to showcase a holistic package of benefits.
  • Stay updated on client and industry processes and products.
  • Utilize client tools for customer management and servicing.
  • Transfer customers to appropriate departments when needed.
  • Conduct data entry, documentation, and case management.
  • Work collaboratively in a team-based environment.
  • Achieve and maintain required metrics and goals.

Qualifications

  • High School Diploma or Graduate in any field.
  • Minimum 6 months experience in sales.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and team orientation.

Additional Information

The position offers flexible rotational shifts including nights, weekends, and public holidays. Sutherland emphasizes a safe recruitment process; do not send money for job opportunities. Report suspicious activity to [email protected].

Key skills/competency

  • Customer Service
  • Sales
  • Communication
  • Upselling
  • Problem-solving
  • Robotic Automation
  • Conversational AI
  • Data Entry
  • Teamwork
  • Case Management

How to Get Hired at Sutherland

🎯 Tips for Getting Hired

  • Research Sutherland's culture: Study their mission, values, and digital transformation history.
  • Customize your resume: Emphasize customer service and sales experience.
  • Highlight communication skills: Show proven verbal and written proficiency.
  • Prepare for scenario-based questions: Practice real-life customer interactions.

📝 Interview Preparation Advice

Technical Preparation

Review customer management software basics.
Practice data entry accuracy drills.
Learn company-specific tool functionalities.
Study digital transformation fundamentals.

Behavioral Questions

Describe a challenging customer call resolution.
Explain a scenario of teamwork under pressure.
Discuss handling multiple priorities and stress.
Share examples of upselling successfully.

Frequently Asked Questions