Technical Writer

About the Role

Are you passionate about transforming complex ideas into clear, engaging content? Do you enjoy exploring new technologies and creating reliable documentation for both technical and non-technical audiences? If so, Survalent offers an exciting opportunity for a Technical Writer to join their dynamic team, which is at the forefront of software solutions for the energy and utilities industry. In this role, you will develop, enrich, and maintain high-quality documentation for internal and external users. Join an expert team and seize this great opportunity to grow and learn!

Responsibilities and Essential Functions

• Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
• Write, edit, and format technical documents in accordance with appropriate specifications, style, and branding for end-use requirements.
• Establish new, appropriate technical writing specifications as needed and develop or maintain templates for documents.
• Maintain proper document management processes, historical records, and files of work and revisions.
• Determine and apply appropriate levels of writing and editorial approaches to project materials.
• Facilitate the prioritization and ensure timely delivery of high-quality materials.
• Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
• Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
• Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
• Gather technical information and ensure documentation is accurate, complete, and easy to understand.
• Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
• Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
• Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
• Perform other duties as assigned.

What we are looking for? (Key Attributes)

• Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
• Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
• Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
• Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
• Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
• Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
• Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
• Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skills, and Abilities

• Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
• Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, or the software industry is preferred.
• Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
• Ability to successfully interface with a diverse team – from development personnel to executives – to ensure completion of required assignments.
• Expert knowledge of Microsoft Office (Word, Excel, PowerPoint), Adobe, and publishing software.
• Ability to work with little supervision.
• Strong organizational skills to meet tight deadlines.
• Action-oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager.

About Survalent

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization, and improved operations for utilities. For six decades, they have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With their proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. Survalent partners with utilities across the globe to create mission-critical solutions that achieve the promise of the Smart Grid.

Key skills/competency

• Technical Documentation
• Content Development
• Information Architecture
• Workflow Optimization
• Editing and Proofreading
• API Documentation
• Knowledge Base Management
• User Manuals
• Release Notes
• Technical Communication