Customer Service Specialist
SurTec Group
Job Overview
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Job Description
About the Role
SurTec, part of the Freudenberg Group, develops and produces chemical specialties for surface treatment. With employees in 26 countries and partners in over 40 countries, SurTec is active worldwide in various industries. Experience a connected and diverse work environment where individuals can thrive and create their own 'Wow' moments.
Key Responsibilities
- Manage order processing, delivery, and invoicing using SAP ERP.
- Monitor order processing and prepare transport documents for non-hazardous and hazardous materials.
- Handle export and customs documentation.
- Respond to customer inquiries and clarify delivery statuses in German and English.
- Track monthly delivery performance.
- Record and process complaints and returns using SAP C4C (CRM).
- Support occasional national and international parcel shipments with accompanying documents.
- Contribute to project work.
Your Profile
Applicants should have a completed commercial training, experience in customer service, and familiarity with ERP/SAP, CRM systems, and MS Office. Basic knowledge of customs, export control, and regulations for the transport of hazardous goods (ADR/IMDG) is required (training provided). Fluent in German and proficient in English, you must demonstrate excellent communication, motivation, resilience, flexibility, teamwork, and meticulous work ethics.
Benefits
- Easy access with public transport or car.
- Commitment to sustainability and social projects.
- Opportunities for personal development.
- Stable and safe work environment.
- Company-supported pension scheme.
Key skills/competency
SAP ERP, SAP C4C, CRM, Order Processing, Export, Customs, MS Office, Hazardous Goods, Communication, Teamwork
How to Get Hired at SurTec Group
- Research SurTec Group's culture: Study their mission, values, and global presence.
- Tailor your resume: Highlight ERP, SAP, and customer service skills.
- Emphasize relevant experience: Focus on export, customs, and logistics experience.
- Prepare for behavioral questions: Practice teamwork and communication examples.
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