Principal Informatics Clinician

Job Summary

The Principal Informatics Clinician at Surescripts plays a critical role in advancing healthcare transformation by driving improvements in patient safety, refining clinical workflows, and supporting the evolution of care through our trusted nationwide network. This client-facing role involves close collaboration with senior informatics staff and external partners, including EHR vendors, pharmacies, and payers.

The position will own complex clinical data analysis, lead execution of cross-functional initiatives, define and refine solution requirements, and actively engage with customers to ensure successful delivery. The incumbent brings deep clinical expertise, excels in communication, and demonstrates a strong commitment to healthcare technology and operational excellence.

Responsibilities

• Develop and support strategic plans to execute project goals aimed at improving clinical data quality and clinical workflows.
• Define requirements for innovative capabilities to use clinical data in Surescripts’ solutions.
• Serve as a clinical subject matter expert by analyzing clinical data and clearly communicating its results, value, and impact to both internal and external customers.
• Develop and strengthen customer relationships with key network stakeholders.
• Manage and execute projects and analyses for internal and external clients and stakeholders, including developing dashboards and presentations.
• Manage and facilitate customer meetings virtually and in person.
• Demonstrate thought leadership through internal training, external presentations, and/or joint customer artifacts.
• Participate in clinical content creation and maintenance.
• Partner with account teams to ensure courteous, timely, and effective resolution of customer questions and issues.
• Apply knowledge of clinical terminologies (e.g., RxNorm, SNOMED) and data standards to help identify meaningful clinical insights in EHR and other clinical data sources.
• Support initiatives using AI and other data analysis tools to advance clinical solutions.

Qualifications

Basic Requirements:

• Bachelor’s degree in a clinical discipline (e.g., BSN, BS Pharm) and 8+ years of relevant clinical or informatics experience; or commensurate experience via the combination of an advanced clinical degree (e.g., MSN, MPAS, MD, PharmD, DNP) or advanced clinical informatics program, and relevant clinical or informatics experience.
• 3+ years of experience managing complex strategic initiatives such as client implementations, new product implementation, product launches, or other key business programs.
• 3+ years of experience identifying high-level requirements for health IT solutions.
• 2+ years of experience of creating and delivering clinical data analyses.
• Advanced knowledge of basic data querying and manipulation using tools such as Microsoft Excel and SQL.

Preferred Qualifications:

• 1+ years of clinical data analysis experience using terminologies such as RxNorm, SNOMED, and/or drug compendium such as First Databank, Medispan, or Multum.
• Customer-centric, excellent verbal and written communication skills with an eye to customer needs and viewpoints.
• Ability to break down complex internal and external stakeholder input and product detail into clear talking points.
• Proficiency in data analysis using programming languages such as Python or R, with exposure to AI tools, Jupyter Notebooks, and other related technologies.

Work Environment & Benefits

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits including comprehensive healthcare, generous paid time off, and 401(k) with company match and immediate vesting.

Key skills/competency

• Clinical Informatics
• Data Analysis
• Patient Safety
• Workflow Optimization
• Strategic Planning
• Stakeholder Management
• Customer Engagement
• Healthcare IT
• Solution Design
• Thought Leadership