Senior Manager, Final Mile Delivery

About SupplyHouse.com

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

About the Role

We are seeking a Senior Manager, Final Mile Delivery to join our Operations team. Reporting to the Director of Fulfillment, this role will lead the strategy and execution of our delivery network, integrating same-day fulfillment, aggregator platforms (e.g., DoorDash, Roadie, Uber Freight), local pickup, and zone-skipping through UPS. This individual will operate at the intersection of on-demand logistics, carrier optimization, and customer experience, driving scalable, high-performance delivery solutions across an expanding network of fulfillment centers.

Location and Travel

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. About 35% of the year, this role will entail traveling to our on-site fulfillment/office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Role Details

• Role Type: Full-Time, Exempt
• Location: Remote
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET
• Base Salary: $124,000 – $177,000 per year

Responsibilities

• Own the end-to-end on-demand delivery program, including company drivers, DoorDash, Roadie, and emerging aggregator partners, overseeing onboarding, performance management, cost optimization, and SLA achievement
• Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level
• Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration
• Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points
• Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination
• Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement
• Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility
• Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes
• Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio
• Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets

Requirements

• High School Diploma or GED Equivalent
• 5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred)
• Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks
• Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost
• Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar)
• Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions)
• Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs
• Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews

Preferred Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field
• Experience scaling local delivery in an e-commerce, distributor, or multi-site fulfillment environment
• Familiarity with BOPIS or will-call pickup operations

Why work with us:

• Awesome benefits: Comprehensive medical, dental, vision, and voluntary life insurance; 401(k) with up to 4% company match; Paid vacation, sick time, and holidays; Company-paid basic life insurance and long-term disability; Discounted auto, home, and pet insurance; Flexible Spending Account (FSA); Confidential mental health, financial planning, and legal support through EAP; Company-provided equipment and one-time $250 work from home stipend; $750 annual professional development budget; $25 monthly Grubhub credit; Company rewards and recognition program; And more!
• Empower ownership: Ownership for All program ensures financial benefit from company growth.
• Promote work-life balance: Encourage healthy separation between professional and personal life.
• Support growth: Opportunities for career growth through annual merit/bonus, training, internal mobility, and professional development budget.
• Give back: Live out core value of Generosity through donations, employee-nominated contributions, non-profit support, and Volunteer Paid Time Off.
• We listen: Value employee feedback through town halls, 1:1 check-ins, listening initiatives, and idea forms.

Additional Details

Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Key skills/competency

• Final Mile Delivery
• On-Demand Logistics
• E-commerce Fulfillment
• Carrier Management
• Aggregator Platforms (DoorDash, Roadie, Uber)
• Zone-Skipping
• Routing and Dispatch Software
• KPI Tracking and Analysis
• Vendor Relationship Management
• Operations Management