AI Implementation Lead
@ Supermove

Remote
$150,000
Remote
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @supermove.com
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Job Details

About The Role

As our AI Implementation Lead, you will own the delivery and optimization of Supermove’s AI products from initial configuration through deployment, iteration, and customer enablement. You will act as the bridge between our customers, Product, and Engineering, ensuring every AI solution is implemented with precision and measurable value. You will define how Supermove delivers AI at scale by building repeatable frameworks, playbooks, and insights that drive enterprise-level adoption. This is a hands-on, high-visibility role for someone who thrives in ambiguity, is technically fluent, and loves turning cutting-edge AI into tangible results for customers.

What You’ll Do

  • Lead end-to-end AI implementations including configuration, testing, and deployment.
  • Design and maintain AI playbooks for prompt design and conversation flow.
  • Serve as the AI subject-matter expert during onboarding and post-go-live cycles.
  • Partner with Product and Engineering to pilot and enhance new AI features.
  • Monitor and analyze AI performance to drive future iterations.
  • Collaborate with cross-functional teams to integrate AI into the customer journey.
  • Train customer teams on managing AI tools and self-service operations.
  • Document processes and insights to scale implementations.

Who You Are

  • 3–5 years experience in professional services, solutions engineering, or AI/automation delivery within a SaaS company.
  • Proven leader in technical customer implementations from kickoff to go-live.
  • Strong understanding of LLMs, conversational AI, and automation platforms such as OpenAI, LangChain, or Dialogflow.
  • Experience with prompt design, workflow configuration, and structured data (JSON, APIs).
  • Excellent communicator capable of simplifying complex AI concepts.
  • Highly organized with attention to detail and process rigor.
  • Curious, adaptable, and driven to experiment with emerging technologies.
  • Startup mindset with a balance of structure and speed.

Why Supermove

  • Join one of the fastest-growing vertical SaaS companies in North America.
  • Lead the AI delivery strategy for products used by hundreds of moving companies.
  • Work cross-functionally with Product, Engineering, and Customer Experience leadership.
  • Influence AI adoption across an entire industry.
  • Competitive compensation, equity, and benefits package.

Location

Remote (North America preferred)

Key skills/competency

  • AI implementation
  • Configuration
  • Deployment
  • Playbooks
  • Customer enablement
  • LLMs
  • Conversational AI
  • Prompt design
  • Workflow optimization
  • Technical leadership
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How to Get Hired at Supermove

🎯 Tips for Getting Hired

  • Customize your resume: Highlight AI implementation and project leadership.
  • Research Supermove: Understand their AI products and market position.
  • Showcase technical skills: Emphasize LLMs and conversational AI proficiency.
  • Prepare for interviews: Be ready to discuss real implementation challenges.

📝 Interview Preparation Advice

Technical Preparation

Review AI configuration and deployment best practices.
Study LLM and prompt design documentation.
Familiarize with OpenAI, LangChain, Dialogflow platforms.
Practice API and JSON integrations.

Behavioral Questions

Describe handling ambiguous project requirements.
Explain cross-functional collaboration experiences.
Discuss adapting to emerging technologies.
Share problem-solving success stories.

Frequently Asked Questions