Program Assistant - Cipriano Centre

Program Assistant - Cipriano Centre

Specialized Geriatric Services has an exciting opportunity for a Program Assistant in the Peter Cipriano Centre for Seniors Health. The Program Assistant plays a pivotal role in supporting the Centre's functions and initiatives within the department and referral intake process.

Summary Of Duties

• Provide advanced program assistance to the department of Specialized Geriatric Services (SGS).
• Responsible for incoming calls to the intake office, email, and faxes; directing inquiries to the appropriate team member.
• Primary point of contact for all referrals coming to the department.
• Screens SGS referrals and works with the Clinical team.
• Registers and updates patient information.
• Coordinates service providers for office maintenance, repairs, and other related tasks.
• Coordinates and distributes internal communications, announcements, updates, meeting scheduling, and prepares meeting minutes.
• Collects, analyzes, and prepares reports.
• Liaises with community partners and serves as a link between the community and clinical team.
• Supports onboarding of new hires, and organizes staff engagement initiatives.
• Prepares timesheets and corrections for payroll.
• Other administrative duties as required.

Qualifications/Skills

• Completion of Medical Office Administration program or equivalent.
• A minimum of two years of related experience, in a health care setting.
• Ability to type 45 - 60 WPM or keyboarding at 106 net strokes per minute.
• Demonstrated excellence in customer service and experience interacting effectively with a wide range of professional staff and displays patient focused care behavior.
• Advanced proficiency with Microsoft 365 Suite including Word, Outlook, Excel, PowerPoint, Adobe Acrobat, Zoom, Visio, survey tools and familiarity with VHS, QuadraMed, Oscar and Sunnycare.
• Previous experience with staff payroll software such as Dimensions preferred.
• Strong communication and interpersonal skills with demonstrated experience handling sensitive issues and confidential information.
• Superior time management, organizational skills, accuracy and attention to detail.
• Demonstrated independence and comfort in taking initiative on resolving issues within scope of responsibility.
• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.
• Evidence of good attendance, a satisfactory performance history and a discipline-free record required.
• Enjoys working with older adult patient population.

Key skills/competency

• Medical Office Administration
• Referral Management
• Customer Service
• Microsoft 365 Suite
• Data Entry
• Communication Skills
• Time Management
• Organizational Skills
• Payroll Administration
• Healthcare Administration