Human Resources Representative

About The Company

Ross Stores Inc. is a leading off-price retailer offering a wide assortment of fashion-inspired apparel, accessories, footwear, and home décor at compelling prices. With a strong commitment to providing value and quality to its customers, Ross Stores operates thousands of stores across the United States, serving diverse communities with a focus on customer satisfaction and operational excellence. The company prides itself on fostering a dynamic and inclusive work environment that encourages growth, innovation, and collaboration among its employees. Ross Stores is dedicated to maintaining high standards of integrity, diversity, and community engagement, making it a reputable and preferred employer within the retail industry.

About The Role

The Human Resource Representative serves as a vital point of contact within the HR Services team, primarily responsible for supporting talent acquisition activities, conducting background checks, and providing exceptional customer service to store management, field leaders, and corporate teams. This role involves evaluating criminal convictions during the background check process, offering hiring recommendations, and ensuring compliance with applicable laws and company policies. The HR Representative will manage a high volume of inquiries related to HR policies, benefits, payroll, and onboarding, ensuring timely and accurate responses. Additionally, the role requires close collaboration with external background check vendors, legal teams, and internal stakeholders to facilitate smooth and compliant hiring processes. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to handle sensitive information with discretion. This position offers an opportunity to contribute to Ross Stores' mission of building a talented, diverse, and engaged workforce while supporting the company's operational goals.

Qualifications

• Bachelor’s Degree or higher preferred
• 1-3 years of administrative or HR support experience
• Proficiency in MS Office applications, including Word and Excel
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to handle confidential and sensitive information with discretion
• Knowledge of HR policies, procedures, and legal guidelines related to background checks
• Ability to work effectively in a fast-paced environment and prioritize tasks
• Experience with case management or HR systems is a plus
• Ability to interpret and apply legal and procedural guidelines accurately

Responsibilities

• Serve as a primary contact for HR services, responding to inquiries from store management, field leaders, and corporate teams
• Coordinate and support talent acquisition activities, including posting jobs, scheduling interviews, and onboarding new hires
• Manage background check processes, including validation of credentials, research, and adjudication in compliance with applicable laws
• Research and resolve "needs review" background checks, ensuring accuracy and compliance
• Partner with background check vendors and legal teams to resolve issues and improve processes
• Maintain accurate records of background check statuses and outcomes within the HR case management system
• Respond to routine HR inquiries related to payroll, benefits, and policies, providing first-call resolution when possible
• Log and track all inquiries, escalations, and case resolutions, ensuring timely responses
• Identify critical or high-risk cases and escalate promptly to appropriate stakeholders
• Develop and maintain knowledge of current background check laws and company policies
• Participate in special projects and perform other duties as assigned by management
• Continuously seek to improve customer service delivery and operational efficiency

Benefits

• Competitive base pay ranging from $22.69 to $32.79 per hour, dependent on experience and location
• Comprehensive health, dental, and vision insurance options
• Retirement savings plans with company matching
• Paid time off and holiday benefits
• Employee discounts and special offers
• Opportunities for professional development and career growth
• Flexible work arrangements, including remote work options within the United States (excluding Colorado and New York City)

Equal Opportunity

Ross Stores Inc. is an equal employment opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. We consider applicants for employment and promotion based on their skills, abilities, and experience, without regard to race, color, religion, national origin, age, disability, sex, veteran status, marital status, gender identity, sexual orientation, or any other protected characteristic under applicable laws. Our commitment to diversity and inclusion is integral to our success and reflects our dedication to fostering a positive and equitable work environment for all employees.

Key skills/competency

Human Resources Representative, Talent Acquisition, Background Checks, Customer Service, HR Policies, Case Management, HR Systems, Compliance, Onboarding, HR Services.