Human Resources Manager, Retail and Operations

About The Company

Tuckernuck is a rapidly growing retail brand renowned for its curated collection of lifestyle apparel, accessories, and home goods. Committed to delivering a high-quality customer experience, Tuckernuck emphasizes a blend of timeless style and modern sensibility. With a focus on authenticity, community engagement, and sustainable growth, the company has established a strong presence both online and through its expanding network of retail stores. Tuckernuck prides itself on fostering a vibrant and inclusive culture that values innovation, teamwork, and customer satisfaction. As part of its strategic expansion, the company is seeking dynamic professionals to join its team and contribute to its ongoing success.

About The Role

The Human Resources Manager, Retail & Operations, is a key leadership role responsible for supporting Tuckernuck’s retail expansion efforts. This individual will lead full-cycle recruiting for retail positions, manage employee relations, and partner closely with store leadership to ensure a positive and productive work environment across all store locations. The role involves collaborating with senior HR and retail leadership to develop staffing strategies, oversee onboarding and training processes, and maintain compliance with labor laws. The ideal candidate will possess a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, high-growth environment. This position offers an exciting opportunity to influence the company’s retail culture and operational excellence while supporting the development of high-performing teams.

Qualifications

• 5+ years of experience in Human Resources, with a focus on recruiting and retail HR
• Experience supporting multi-location or retail teams preferred
• Bachelor’s degree or equivalent work experience
• Strong recruiting and talent assessment skills
• Experience managing employee relations issues with sound judgment and discretion
• Highly organized with the ability to manage multiple priorities simultaneously
• Excellent communication and interpersonal skills
• Ability to build relationships across all levels of the organization
• Proactive, solutions-oriented mindset with strong attention to detail
• High level of professionalism and confidentiality
• Knowledge of labor laws and compliance requirements across multiple states

Responsibilities

• Own full-cycle recruiting for all retail roles including Assistant Managers, Stylists, and Operations team members
• Partner with the Director of Retail on hiring needs, workforce planning, and store opening timelines
• Manage job postings, candidate pipelines, interview coordination, and offer processes
• Build and maintain talent pipelines for current and future store locations
• Ensure a seamless candidate experience aligned with Tuckernuck’s brand standards
• Support store opening hiring plans, ensuring timely fulfillment of roles
• Oversee onboarding logistics, coordinating schedules, training, and first-week experiences
• Support new store openings with onsite or remote onboarding efforts as needed
• Serve as the primary HR partner for retail employees and store leadership, providing guidance on performance management, coaching, and conflict resolution
• Partner with managers on disciplinary actions, documentation, and terminations
• Maintain accurate employee records and ensure HR data integrity
• Ensure compliance with all applicable labor laws and regulations across multiple states
• Support reporting and analysis related to retail hiring, turnover, and workforce trends
• Collaborate with HR and retail leadership to implement employee engagement initiatives
• Promote Tuckernuck’s culture and values through programming and communication efforts

Key skills/competency

• Human Resources Management
• Retail HR
• Full-Cycle Recruiting
• Employee Relations
• Talent Acquisition
• Workforce Planning
• Onboarding
• Labor Law Compliance
• Performance Management
• HR Data Management