HR Business Partner

About The Company

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our extensive experience in managing customer interactions, streamlining business operations, and providing strategic HR support positions us as a premier choice for organizations seeking to enhance their operational efficiency. We pride ourselves on fostering a dynamic and inclusive work environment that encourages growth, collaboration, and continuous improvement.

About The Role

We are seeking an experienced Human Resource Business Partner to join our team and contribute to our ongoing success. In this full-time, on-site position, you will partner with various team leaders and HR teams to implement and execute strategic HR initiatives aligned with our business objectives. Your role will involve providing comprehensive HR support, driving employee engagement, managing employee relations, and enhancing HR processes. The ideal candidate will be a confident communicator, personable, creative, and dependable, with a strong focus on delivering exceptional internal HR support. Experience in call center operations or client services is highly valued, as it will enable you to better understand the unique challenges faced by our workforce.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education or equivalent experience
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills, including handling employee and customer-related issues
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Preferred qualifications include experience in military or government environments, background in contact center operations, a degree from an accredited college or university, and HR certifications such as SHRM-SCP or equivalent.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement
• Provide general HR support in collaboration with operations teams and remote HR units
• Align HR initiatives with business goals and recommend continuous improvements
• Promote employee engagement through proactive, hands-on approaches, including remote interactions
• Adapt HR practices to a fast-changing work environment influenced by economic and policy shifts
• Lead employee relations, retention, and recognition programs to foster a positive workplace culture
• Manage a high-volume workload and multiple priorities effectively and efficiently
• Drive innovation in HR practices and process improvements
• Address employee issues promptly, utilizing strong conflict resolution skills
• Support onboarding, training, and development initiatives to enhance employee skills and engagement
• Monitor and analyze HR metrics to inform strategic decision-making
• Ensure compliance with all applicable employment laws and company policies

Benefits

• Paid Time Off: Earn PTO and paid holidays to maintain work-life balance
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days of employment
• Retirement Savings: Access to retirement programs where available
• Disability Insurance: Short-term disability coverage for unexpected challenges
• Life Insurance: Options to safeguard loved ones
• Supplemental Insurance: Accident and critical illness insurance plans
• Career Growth: Opportunities for internal promotions and professional development
• Paid Training: Learn new skills while earning a paycheck
• Work Environment: A collaborative, team-oriented culture that fosters engagement
• Casual Dress Code: Comfortable attire to enhance your daily work experience

Equal Opportunity

MCI is committed to creating a diverse and inclusive workplace. We embrace differences and believe that diversity benefits our employees, clients, and community. All employment decisions at MCI are made based on merit, qualifications, and business needs, without regard to age, race, color, religion, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. We are dedicated to providing equal opportunities and reasonable accommodations to all applicants and employees in accordance with applicable laws. Discrimination, harassment, or retaliation of any kind will not be tolerated. We encourage individuals from all backgrounds to apply and join our team.

Key skills/competency

• HR Business Partner
• Employee Relations
• Talent Management
• Organizational Development
• HR Metrics
• Conflict Resolution
• Employee Engagement
• Workforce Planning
• HR Policies
• Communication Skills