Manager, Business Excellence
@ Suncorp New Zealand

Auckland, Auckland, New Zealand
NZ$120,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @suncorp.com.au
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Job Details

Overview

Are you ready to lead transformative change and drive excellence at every level? Suncorp New Zealand is seeking a passionate and visionary Manager, Business Excellence for our Consumer division. In this newly created leadership role, you will be at the heart of our growth story—championing innovation, boosting operational efficiency, and shaping strategies that propel us into the future.

Role Responsibilities

  • Partner with diverse teams to craft and deliver bold strategies.
  • Embed advanced business excellence frameworks across platforms like Salesforce and Genesys.
  • Implement game-changing process improvements for enhanced efficiency and customer experience.
  • Lead change initiatives ensuring smooth organizational transitions.
  • Foster collaborative relationships to spark innovation and deliver results.
  • Utilize data and analytics for smart decision-making.

What We’re Looking For

  • 7-10 years’ experience in business excellence or similar operations management.
  • Proven leadership and team influencing skills.
  • Expertise in process improvement methodologies (Six-Sigma, Lean, TQM, Kaizen, etc.).
  • Excellent verbal and written communication skills.
  • Strong strategic thinking and problem-solving capabilities.
  • Collaboration skills with cross-functional teams.

What We Offer

  • Competitive salary and discretionary annual bonus.
  • Flexible leave and additional wellness incentives.
  • Comprehensive insurance benefits including life, salary continuance and trauma cover.
  • Discounts on Vero and Southern Cross medical insurance.
  • Ongoing learning, development opportunities, and a positive team environment.
  • Flexible work arrangements promoting work/life balance.

Key skills/competency

  • Leadership
  • Strategy
  • Process Improvement
  • Change Management
  • Data Analytics
  • Customer Experience
  • Collaboration
  • Innovation
  • Operational Efficiency
  • Communication
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How to Get Hired at Suncorp New Zealand

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your CV to highlight leadership and improvement skills.
  • Research Suncorp New Zealand: Understand their culture, mission, and recent news.
  • Practice Interviewing: Prepare examples of change management and strategy.
  • Showcase Methodologies: Emphasize Six-Sigma, Lean, TQM or Kaizen experience.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce and Genesys integrations.
Study Six Sigma and Lean frameworks.
Analyze business process case studies.
Practice data analytics techniques.

Behavioral Questions

Describe a time you led change.
Explain your conflict resolution steps.
Share how you motivate teams.
Discuss a challenging leadership moment.

Frequently Asked Questions