Digital Product Owner

About Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life is committed to evolving how we attract, engage and delight our clients. As demand increases for immediate and convenient information, it is crucial that our systems, data, and digital properties evolve in order to create meaningful experiences. For a journey this exciting and complex, we are looking for a proven leader who can help deliver exceptional business outcomes for Sun Life Financial Investment Services (Canada) Inc (SLFISI).

Role Summary

As part of the Retail Wealth Platform team, the Digital Product Owner is responsible for maximizing the value of the product. This role requires a capable decision maker who works closely with business stakeholders, governance and control partners, and various technology and delivery teams to develop innovative, advisor and client-focused digital solutions to meet business needs. The person in this role will need to be resilient, adapt well to change, be effective in communicating business objectives and desired outcomes, and be able to drive business value.

What You Will Do

• Develop and maintain a product vision and roadmap aligning to overall strategic vision.
• Create, prioritize and manage a Product Backlog to maximize business value, maintaining an adequate backlog of user stories to sustain persistent agile team’s delivery capability.
• Communicate business, client/advisor and end user goals, decisions and priorities.
• Develop user stories, define acceptance criteria and be available to the agile delivery team to provide clarity whenever required.
• Sync with other Product Owners when needed from an overall product, company, or advisor/client perspective to ensure there is consistency across products and product releases.
• Be an agile change agent; support organizational change management, when required.
• During Sprint Execution, the Digital Product Owner will be involved in: Sprint Planning preparation, participating in daily Scrum meetings, prioritizing the team’s backlog (balancing new features, enablers, defect fixes, dependencies, and removing technical debt), backlog grooming and refinement.
• Articulate and validate the Definition of Done, the Definition of Release and validate/provide acceptance on user stories once they are completed.
• Providing acceptance when user stories are completed.
• Participate in business validation of product releases.
• Lead Sprint Demo/Review sessions and participate in Retrospective ceremonies.
• Assess risks, impacts and manage dependencies across delivery teams.

What You Need to Succeed

• Knowledge of the investment services and investment funds industry or related wealth management experience.
• Demonstrated knowledge of technology or ability to learn about technology and digital products.
• Strong communication and interpersonal skills, ability to work collaboratively, develop solid relationships, manage differences and influence change.
• Be a capable decision maker and influencer that can drive decisions with executives, stakeholders and cross-functional teams.
• Ability to collaborate with and make decisions with the agile team’s technical lead, with support from the Platform leadership team, when needed.
• Ability to assess an audience to shape communications and clearly articulate thoughts and ideas.
• Ability to manage and lead the team to push solutions forward.
• Ability to deal with ambiguity, be flexible and adaptive to change.
• Ability to work independently and exercise judgement.
• Empower others to fail, learn and grow.

What Will Be Nice to Have

• Certified Product Owner.
• 5+ years in financial services industry.
• Experience with agile delivery or experience working on technology projects.

What's In It For You?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• A friendly, collaborative and inclusive culture.
• Joining a reputable organization with over 150 years of history.
• The opportunity to move along a variety of career paths with amazing networking potential.
• Flexible Benefits from the day you join to meet the needs of you and your family.

Key skills/competency

• Product Vision
• Roadmap Management
• Backlog Prioritization
• Agile Methodologies
• User Story Definition
• Wealth Management
• Investment Services
• Stakeholder Communication
• Digital Solution Development
• Decision Making