Communication and Change Management Consultant

Communication and Change Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Communication and Change Management Consultant will be an integral member of a team driving engagement, culture and consistency of messaging across our global Chief Technology Office (CTO) organization. This position requires a creative, idea generator and detail-oriented professional who is committed to continuously learning about the impact of communications in an internal corporate environment and evolving their approach based on insights and outcomes. Understanding of infrastructure technologies is considered an asset.

What will you do?

• Develop compelling internal branding communication materials that promote CTO initiatives and drive meaningful engagement.
• Translate technical concepts into clear, plain language and engaging communications that emphasize outcomes and data relevant to diverse global internal audiences.
• Plan and organize events that support CTO leadership and enhance team connectivity, culture and engagement.
• Collaborate with cross-functional teams to develop and implement communication strategies aligned with organizational goals.
• Design and execute change management initiatives that drive adoption and minimize resistance.
• Monitor, report on and assess the impact of communications on employee understanding, sentiment, and behavior.
• Continuously research best practices and measure the effectiveness of communication approaches.

What You Need to Succeed?

Communication Excellence: Exceptional written and verbal communication skills with ability to adapt for different audiences. Superior reading comprehension and ability to quickly grasp complex technical and business concepts. Demonstrated expertise in consolidating information from various sources into clear and persuasive communications. Proven experience in scriptwriting and public speaking is regarded as an asset.

Strategic Thinking & Efficiency: Strong analytical mindset connecting communication tactics to measurable outcomes. Ability to effectively manage multiple priorities and meet numerous deadlines without sacrificing quality.

Professional Attributes: Initiative-driven professional who takes creative ownership and works independently. Openness to feedback with demonstrated ability to incorporate input and continuously improve. Self-starter who proactively brings forward ideas and innovative solutions. Genuine aptitude and willingness to learn about what makes communication effective. Appreciation for the importance of discretion and confidentiality in communications.

Technical Skills: Proficient in Microsoft software, particularly PowerPoint, Word, and Excel. Experience using planning tools such as Planview Agile Place. Comfortable learning new tools and platforms to enhance communication effectiveness. Experience using Gen AI technology and experience using tools such as Microsoft Copilot.

Education & Experience: Degree or diploma in Communications, Marketing, Business, Journalism, or related discipline. Experience in corporate communications, change management, or related field preferred. Background supporting infrastructure technology or transformation initiatives highly valued.

What's in It for You?

• Collaborative Culture: Join a friendly, collaborative, and inclusive environment where you're an innovator and trusted partner.
• Continuous Learning: Immerse yourself in an environment of continuous learning and improvement where you'll study what makes communications work.
• Skill Development: Enhance your communication, creativity, problem-solving, and relationship management skills.
• Industry Knowledge: Increase your knowledge of business communication, services, and methodologies used in the global insurance industry.
• Impact & Recognition: See the direct impact of your work on engagement and organizational success.

Sun Life is proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Key skills/competency

• Internal Communication Strategy
• Change Management Execution
• Employee Engagement Initiatives
• Technical Content Translation
• Event Planning & Organization
• Stakeholder Collaboration
• Communication Impact Measurement
• Microsoft Office Suite
• Generative AI & Copilot
• Corporate Communications