Solution Architect (APAC)

About the Role

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

We are looking for a Solution Architect (APAC) to guide customers through the integration process, providing technical support and ensuring seamless implementation. You will help design the best integration approach, test solutions, and collaborate with the product team to enhance our offerings. This role requires strong communication skills, technical expertise, and a problem-solving mindset to bridge customer needs with product capabilities.

What You Will Be Doing:

• Communicating with the customers and assisting them with technical questions during the integration stage
• Helping to select the best approach to build the desired integration scheme
• Testing integrations
• Communicating with the product team on product development

About You:

• Prior relevant experience as a Solution Engineer / Solution Architect / Technical Support in various software designs, languages, and architecture at least 3 years of experience.
• In-depth understanding of coding languages (JavaScript)
• Notion of various operating systems and databases
• Ability to work independently and solve tasks in a short time and under the pressure of a highly competitive market
• Advanced knowledge of English and Chinese is required.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

Key skills/competency

• Solution Architecture
• Technical Support
• Customer Integration
• JavaScript
• Software Design
• Compliance Platforms
• Fraud Prevention
• API Integration
• Problem-Solving
• APAC Market