Salesforce Analyst

Salesforce Analyst at Sumsub

Sumsub is seeking a Salesforce Analyst to shape the future of our Sales and Customer Operations. This role is crucial in migrating our global team from Pipedrive and Planhat to a bespoke Salesforce environment. You will define how our Sales and Customer Success teams interact with data and operate daily to achieve and surpass quotas. If you thrive on transforming complex business challenges into elegant automated solutions, value user experience, and are driven to get things done, this is the role for you.

What You Will Be Doing:

• Collaborate with business stakeholders, sales teams, and other departments to understand their objectives, needs, and priorities.
• Identify and define key business problems through detailed analysis, stakeholder interviews, and requirements elicitation.
• Translate business and customer requirements into clear, structured functional specifications to support the design and development of Salesforce solutions.
• Track project deliverables and ensure the timely completion of tasks and milestones.
• Configure and customize the Salesforce platform (objects, fields, flows, security model, and other declarative components) to support business needs.
• Perform solution testing and manage the implementation process through go-live, including UAT coordination, deployment, and data migration.
• Provide support for user requests, including change requests and incident resolution.

About You:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3–5 years of experience as a Salesforce Business Analyst, including hands-on experience with Salesforce configuration and customization.
• Strong understanding of Salesforce capabilities, limitations, and best practices.
• Proven experience in designing, optimizing, and integrating business processes.
• Experience working with both native and custom integrations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Familiarity with project management methodologies and tools.
• Advanced English proficiency (C1 or higher).
• Proficiency in MS Excel, MS Visio (or similar diagramming tools), and Data Loader.
• Certification: Salesforce Certified Administrator, Salesforce Sales Cloud Consultant, Salesforce App Builder (nice-to-have).

What We Offer:

• Remote-first, trust-based culture with true flexibility in working hours.
• Extra time off including your birthday as a holiday, personal days, sick days, and time off for Christmas and New Year.
• Meaningful work contributing to a secure, accessible, and inclusive digital world.
• Fair and transparent compensation benchmarked to the market.
• A truly global work environment with cross-continental collaboration.
• Growth opportunities with clear goals, open feedback, and learning support.
• Team offsites to foster collaboration and connection.
• Provision of necessary tools and hardware for effective work.
• A friendly, human, open, and kind work environment that values individuality.

Hiring Process:

The hiring stages include TA screening, a Hiring Manager Interview, and a Final Interview.

Equal Opportunity Employer:

Sumsub is committed to building a diverse and inclusive workforce and welcomes applications from people of all backgrounds, cultures, genders, experiences, abilities, and perspectives. Join us in shaping the future inclusively.

Key skills/competency:

• Salesforce
• Business Analysis
• Requirements Elicitation
• Salesforce Configuration
• Salesforce Customization
• Process Optimization
• Integration
• Data Migration
• UAT
• Project Management