Post-Sales Solution Architect

About Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance. Our platform handles identity and business verification, alongside ongoing monitoring, adapting to diverse risk appetites and market demands to ensure global compliance. It offers customizable analytics and workflows through a no-code interface.

Over 4,000 clients, including prominent names like Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo, trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

We are currently seeking a Post-Sales Solution Architect to join our team, focusing on the APAC region.

What you will be doing as a Post-Sales Solution Architect:

• Engage directly with customers, providing expert technical guidance during the integration process.
• Collaborate closely with clients to identify and select optimal integration strategies.
• Conduct thorough testing and validation of customer integrations.
• Coordinate with the Product team to communicate client feedback and support ongoing product improvements.
• Diagnose and troubleshoot complex technical integration issues efficiently and effectively.

About you:

• At least 2 years of relevant experience as a Solution Engineer, Solution Architect, or Technical Support specialist in software architecture and technical integrations.
• Proven experience writing or modifying scripts (Python, Java).
• Strong proficiency in REST API and SQL.
• Familiarity with using Postman to test and debug API requests.
• Experience utilizing browser development tools (console) to debug web applications.
• Practical knowledge of HTML and CSS for troubleshooting web-related issues.
• Knowledge and practical experience with Kibana/Elastic Stack.
• Advanced knowledge of English and Chinese is required.

What Sumsub Offers:

• Remote-first, trust-based culture: Work from anywhere that suits you best, with no mandatory office days or attendance trackers. Offices or coworking spaces may be provided in some locations.
• True flexibility: Adjust your working hours as needed, maintaining productivity and team synchronization.
• Extra time off: Enjoy your birthday as a holiday, 10 personal days annually, seven sick days without paperwork, and additional time for Christmas and New Year.
• Work that matters: Contribute to building a secure, accessible, and inclusive digital world, fighting fraud and enhancing online safety.
• Fair and transparent compensation: Pay is benchmarked to the market.
• Truly global reach: Work across continents and time zones with a diverse team and customer base, running campaigns that cross borders and cultures.
• Growth built in: Benefit from clear goals, open feedback, personal development plans, learning opportunities, and covered role-specific events.
• Team offsites: Participate in fully covered, in-person team gatherings a few times a year for collaboration and recharging.
• Getting you set up: Access all necessary tools and hardware to excel in your work.
• Friendly by design: Experience a human, open, and kind environment that welcomes individuality and diverse perspectives.

Hiring Process:

The hiring stages for the Post-Sales Solution Architect role include a TA screening, followed by a Hiring Manager Interview, and concluding with a Final Interview.

Key skills/competency:

• Technical Integration
• Solution Architecture
• REST API
• SQL
• Python/Java Scripting
• Customer Engagement
• Troubleshooting
• Product Feedback
• Kibana/Elastic Stack
• Web Debugging