Junior Customer Success Manager (APAC)
Sumsub · APAC
- Hybrid
- Full-time
- $60,000 / year
- APAC
Job highlights
- Manage client relationships and success.
- Grow key client accounts and identify opportunities.
- Provide client training and feedback.
- Collaborate across internal teams effectively.
- Work remotely with flexible hours.
About the role
Junior Customer Success Manager
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.
Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.
What You Will Be Doing:
- Managing clients on all levels: technical, business, and product and help them succeed in their goals.
- Managing and growing relationship with Key Client (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to the new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About You:
- Native/Bilingual Chinese (Mandarin) and advanced English.
- Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
- Basic understanding of KYC will be a big plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
What We Offer:
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
- True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
- Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
- Compensation. We offer fair and transparent pay, benchmarked to the market.
- Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
- Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
- Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
- Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
- Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages: TA screening -> Assignment -> Hiring Manager Interview -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Key skills/competency
- Customer Success Management
- Client Relationship Management
- Account Management
- Business Development
- Project Management
- Crypto
- Fintech
- Payments
- KYC
- Chinese Language Proficiency
Skills & topics
- Junior Customer Success Manager
- Customer Success
- Client Management
- Account Management
- Relationship Management
- Fintech
- Crypto
- KYC
- Chinese Mandarin
- Remote Work
How to get hired
- Tailor your resume: Highlight your customer success, account management, or project management experience in crypto, fintech, or payments. Emphasize your Chinese (Mandarin) and English language skills.
- Showcase your skills: Demonstrate proficiency in Google Sheets/MS Excel and analytical abilities. Mention any experience with KYC procedures.
- Prepare for interviews: Be ready to discuss how you manage client relationships, identify opportunities, and handle client feedback. Understand Sumsub's mission and product.
- Highlight cultural fit: Emphasize your proactive approach and collaborative spirit, aligning with Sumsub's remote-first, trust-based, and friendly culture.
Technical preparation
Master Google Sheets/MS Excel for data analysis.,Familiarize yourself with KYC principles.,Understand verification platform workflows.,Practice client data management techniques.
Behavioral questions
How do you build strong client relationships?,Describe a time you identified client needs.,How do you handle challenging client feedback?,Explain collaboration with different teams.
Frequently asked questions
- What is the hiring process for a Junior Customer Success Manager at Sumsub?
- The hiring process for the Junior Customer Success Manager role at Sumsub typically involves a Talent Acquisition screening, followed by an assignment, a Hiring Manager interview, and a final interview. This structured approach ensures a thorough evaluation of candidates.
- What language skills are required for the Junior Customer Success Manager position at Sumsub?
- For the Junior Customer Success Manager role at Sumsub, native or bilingual Chinese (Mandarin) proficiency is required, along with advanced English skills. This is crucial for managing client relationships effectively across different regions.
- Does Sumsub offer remote work for the Junior Customer Success Manager role?
- Yes, Sumsub offers a remote-first, trust-based culture for the Junior Customer Success Manager position. You can work from a location that best suits you, with no mandatory office days.
- What experience is preferred for the Junior Customer Success Manager at Sumsub?
- Sumsub prefers candidates with prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager, particularly within the crypto, fintech, or payments sectors. A basic understanding of KYC is also beneficial.
- How does Sumsub support career growth for its Junior Customer Success Managers?
- Sumsub supports career growth through clear goals, open feedback, and personal development plans. They provide learning opportunities and cover role-specific events to aid your professional progress.
- What is Sumsub's company culture like for a Junior Customer Success Manager?
- Sumsub fosters a remote-first, trust-based, flexible, and friendly culture. They value individuality and diverse perspectives, aiming to make work smarter and more fun.
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