Junior Customer Success Manager

About Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance. With over 4,000 clients including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo, the platform supports identity and business verification, ongoing monitoring, and adapts to various risk appetites and market demands. It features customizable analytics and workflows with a no-code interface.

What You Will Be Doing

As a Junior Customer Success Manager, you will:

• Manage clients on technical, business, and product levels.
• Grow relationships with key stakeholders.
• Identify opportunities and potential challenges.
• Provide training and webinars and handle feature introductions.
• Offer client feedback internally and collaborate with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams.

About You

You should have prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments spheres. A basic understanding of KYC is a big plus, along with proficiency in Google Sheets/MS Excel, strong analytical skills, proactive approach, and advanced English.

What We Offer

A remote-first, trust-based culture that provides:

• Flexible working hours and no mandatory office days.
• Extra time off including birthday leave, personal days, sick days, and holiday breaks.
• Global work environment with cross-border campaigns.
• Personal growth support and team offsites.
• Access to necessary tools and a friendly, inclusive work culture.

Hiring Process

The hiring stages include TA screening, Hiring Manager Interview, Assignment, and Final Interview.

Key skills/competency

• Customer Success
• Account Management
• Client Relationship
• KYC
• Analytical Skills
• No-code interface
• Training & Webinars
• Global Compliance
• Fintech
• Collaboration