Technical Account Engineer

About Sumo Logic

Sumo Logic, Inc. empowers the people who power modern, digital business with its cloud-native SaaS analytics platform. It enables customers to deliver reliable and secure cloud-native applications by observing, monitoring, and securing digital business solutions.

Role Overview: Technical Account Engineer

In this role, you will work on the cutting edge of cloud technology delivering a world-class technical experience. As a Trusted Customer Advisor, you will help customers maximize Sumo Logic's value by offering advanced training, complex problem-solving and strategic advice to bolster customer ROI.

Responsibilities

• Provide advanced technical expertise through hands-on and consultative support.
• Facilitate training and strategic adoption of advanced features.
• Develop customized success plans and risk mitigation strategies.
• Monitor customer KPIs and suggest product roadmap improvements.
• Engage with executives and conduct Quarterly Business Reviews.
• Analyze data to infer usage patterns and drive customer growth.

Required Qualifications

• Extensive SaaS experience with multiple customer accounts.
• Customer-centric and strong relationship management skills.
• Excellent communication for both technical and executive meetings.
• Adept in managing ambiguity and multiple accounts.
• Familiarity with Cyber Security frameworks and secure DevOps lifecycle.

Desired Qualifications

• Experience with Sumo Logic or similar platforms (e.g., Splunk, Datadog).
• Hands-on cloud services experience (AWS, GCP, Azure).
• Proficiency in SQL or similar query languages.
• Kubernetes expertise, including HELM, and familiarity with Otel, Prometheus, Falco.

Travel Requirements

Flexible travel once or twice a quarter (10-15%), including customer visits and corporate training sessions.

Key Skills/Competency

• SaaS
• Cloud-native
• Technical expertise
• Customer support
• Consultative
• DevOps
• Security
• Data analysis
• Executive engagement
• Risk mitigation