Directeur/directrice de restaurant
Subway · Abbotsford, BC
- On site
- Full-time
- CA$50,000 / year
- Abbotsford, BC
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Job highlights
- Manage daily restaurant operations effectively.
- Supervise and develop a high-performing team.
- Ensure compliance with health and safety standards.
- Drive customer satisfaction and resolve issues.
- Contribute to marketing and operational strategies.
About the role
Restaurant Manager
Subway is seeking a permanent Restaurant Manager to oversee daily operations, manage staff performance, and ensure a high level of customer service.
Job Responsibilities
- Evaluate daily operations.
- Monitor staff performance.
- Plan and organize daily operations.
- Recruit staff.
- Set staff work schedules.
- Ensure health and safety rules are followed.
- Handle vendor relations for food and product supply.
- Participate in developing and implementing marketing plans.
- Resolve customer complaints and concerns.
Company Culture and Support
Subway is committed to creating an inclusive and welcoming work environment. We offer support for various groups, including:
- Newcomers and Refugees: Diversity and multiculturalism training.
- Youth: Awareness training for a welcoming environment.
- Veterans: Awareness training for a welcoming environment.
- Indigenous Workers: Cultural competency and awareness training.
- Older Workers: Awareness training for a welcoming environment.
- Visible Minorities: Diversity and multiculturalism training.
We are a recognized employer and support employees with programs designed to foster a positive and inclusive workplace.
Key skills/competency
- Restaurant Management
- Staff Supervision
- Operations Management
- Recruitment
- Scheduling
- Health and Safety
- Vendor Relations
- Marketing
- Customer Service
- Complaint Resolution
Skills & topics
- Restaurant Manager
- Food Service Management
- Operations Management
- Staff Management
- Customer Service
- Team Leadership
- Recruitment
- Scheduling
- Health and Safety
- Subway
How to get hired
- Tailor your resume: Highlight your management experience and customer service skills relevant to a fast-paced restaurant environment.
- Highlight transferable skills: Emphasize your experience in staff supervision, scheduling, and inventory management.
- Prepare for behavioral questions: Be ready to discuss how you handle customer complaints and motivate teams.
- Research Subway's values: Understand their commitment to inclusivity and customer service to align your application.
- Express enthusiasm: Show genuine interest in contributing to the success of the Subway team.
Technical preparation
Familiarize yourself with Subway's operational procedures.,Practice inventory management and cost control techniques.,Review health and safety regulations for food service.,Understand basic marketing principles for local outreach.
Behavioral questions
Describe a time you handled a difficult customer.,How do you motivate your team?,How do you manage staff schedules effectively?,What steps do you take to ensure safety?
Frequently asked questions
- What are the primary responsibilities of a Restaurant Manager at Subway?
- As a Subway Restaurant Manager, your primary responsibilities include overseeing daily operations, managing staff performance, recruiting and scheduling personnel, ensuring health and safety compliance, handling vendor relations, contributing to marketing efforts, and resolving customer complaints.
- What is the work arrangement for the Restaurant Manager position at Subway?
- The Restaurant Manager position is a permanent, full-time role. While the description doesn't explicitly state remote or hybrid, restaurant management typically requires on-site presence to oversee operations directly.
- What kind of support does Subway offer its employees?
- Subway offers comprehensive support for various employee groups, including newcomers, youth, veterans, Indigenous workers, older workers, and visible minorities, through specialized training and awareness programs to foster an inclusive workplace.
- What educational background and experience are required for the Subway Restaurant Manager role?
- The minimum educational requirement is a high school diploma or equivalent. The role also requires 1 to 2 years of experience in a related field.
- How does Subway ensure a welcoming environment for diverse staff?
- Subway actively promotes a welcoming environment by providing staff with diversity, multiculturalism, and awareness training tailored to support newcomers, youth, veterans, Indigenous workers, older workers, and visible minorities.
- What are the typical working hours for a Subway Restaurant Manager?
- The typical working hours for this position are between 30 to 35 hours per week, indicating a full-time commitment.
- Is this a management position at Subway?
- Yes, the title 'Directeur/directrice de restaurant' directly translates to Restaurant Manager, indicating a leadership and management role within the Subway establishment.