Want to get hired at Stumptown Coffee Roasters?

Shipping Lead ECommerce

Stumptown Coffee Roasters

Portland, OROn Site

Original Job Summary

Overview

Stumptown Coffee Roasters is a progressive coffee company committed to quality and community. As a Shipping Lead ECommerce, you will be an integral part of our operations team responsible for e-commerce shipping and order fulfillment.

Responsibilities

  • Organize and execute packing and fulfillment for all online orders including coffee subscriptions.
  • Collaborate and delegate tasks to production techs ensuring proper labeling and timely dispatch.
  • Coordinate with USPS and UPS for order pickups and deliveries.
  • Maintain inventory for shipping supplies and e-commerce collateral with the Logistics team.
  • Utilize NetSuite and Google Sheets to track orders and anticipate future volume.
  • Keep the shipping area organized and manage tasks according to priority.
  • Handle shipping deadlines and emergencies with calm and efficiency.
  • Incorporate customer feedback to continuously improve packaging processes.
  • Work a flexible schedule during holidays with potential overtime.

Qualifications

  • Minimum one-year experience in a shipping or similar environment.
  • Strong organizational, time management, and communication skills.
  • Passion for coffee and the mission of quality excellence.
  • Experience with Google Docs, Ship Manager, and familiarity with ERP systems like D365 is a plus.

Physical Demands & Work Environment

This job involves lifting up to 50 pounds (with help for heavier lifts), extensive standing, repetitive motions, and working in a warehouse setting with variable noise and temperatures.

Inclusion & Benefits

Stumptown values diversity and fosters an inclusive environment. We offer a comprehensive benefits program including medical, dental, vision, life insurance, paid leave, a 401(k) plan with matching contributions, and more. For accommodation during the application process, please contact our People team.

Key skills/competency

  • Shipping
  • ECommerce
  • Fulfillment
  • Inventory Management
  • Customer Service
  • Team Collaboration
  • Data Tracking
  • Time Management
  • Problem Solving
  • ERP Systems

How to Get Hired at Stumptown Coffee Roasters

🎯 Tips for Getting Hired

  • Customize your resume: Tailor for shipping and e-commerce roles.
  • Highlight relevant skills: Emphasize ERP and Google Sheets experience.
  • Research Stumptown: Understand their coffee culture and values.
  • Prepare examples: Demonstrate organizational and multitasking abilities.
  • Follow application tips: Ensure clarity and concise communication.

📝 Interview Preparation Advice

Technical Preparation

Review ERP and order management systems.
Practice using Google Sheets and NetSuite.
Understand inventory tracking and data analysis.
Familiarize with shipping software and labels.

Behavioral Questions

Describe a time you handled shipping delays.
Explain teamwork under tight deadlines.
Share how you manage multiple priorities.
Discuss solving unexpected shipping issues.