Senior User Researcher & AI Research Operations @ Study.com
Your Application Journey
Email Hiring Manager
Job Details
About Study.com
Our mission is to open the door to the life-changing impact of education and help make education accessible for all. As a nimble growth stage start-up, Study.com is the leading online education platform, empowering over 30 million learners and educators each month. We have saved students over $200M in tuition and donated over $27M to social impact programs.
Role Overview: Senior User Researcher & AI Research Operations
This role is designed for a seasoned, full-stack researcher with over 5 years of experience in qualitative and quantitative research. You will lead high-impact research initiatives across product, marketing, and brand, while embedding advanced AI practices into our research workflows.
Key Responsibilities
- Lead high-impact research across product development, brand strategy, and marketing.
- Conduct complex generative and evaluative studies to deliver actionable insights.
- Implement AI-native research techniques to speed up and improve quality.
- Manage contractors and external research vendors.
- Coach cross-functional teams to adopt research best practices.
- Facilitate company-wide Voice of the Customer sessions.
- Collaborate with senior leadership to define research roadmaps.
Qualifications
- Over 5 years in user research roles with a blend of product, marketing, and brand focus.
- Deep knowledge of qualitative and quantitative research methodologies.
- Expert in moderating user interviews and utilizing AI tools.
- Proficient in tools like UserTesting and SurveyMonkey.
- Strong leadership and enablement skills.
- Fluent in English (written and verbal).
Work Arrangement & Requirements
This is a full-time contract position expected to work during Pacific Time business hours, Monday through Friday. Candidates must have their own computer and reliable high-speed internet access.
Key skills/competency
AI, user research, qualitative methods, quantitative analysis, leadership, usability testing, research enablement, customer insights, voice of customer, vendor management.
How to Get Hired at Study.com
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor experiences to user research and AI.
- Showcase Relevant Projects: Highlight leadership in research initiatives.
- Leverage Keywords: Incorporate AI, qualitative, quantitative skills.
- Prepare for Behavioral Questions: Emphasize team collaboration and innovation.