Software Engineer I, Marketplace Operations

Software Engineer I, Marketplace Operations at StubHub

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

At StubHub, we’re not just selling tickets; we’re elevating the entire live event experience. Whether it’s a user’s first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.

This role, Software Engineer I, Marketplace Operations, is designed for new graduates who want hands-on production experience, strong mentorship, and exposure to modern engineering practices, including AI-assisted development and GenAI tools such as Claude, in a collaborative team environment. You’ll work closely with Senior Engineers, and SDE IIs, contributing meaningful code while growing your technical skills.

Location: Hybrid (3 days in office/2 days remote) - New York, NY

About The Team

Business Operations owns the post-purchase journey for fans through three core teams: Marketplace Operations, Active Support, and Fulfillment. The Marketplace Operations team earns and protects fan trust by delivering the best ticket inventory worldwide. We’re obsessively customer-focused, constantly experimenting to make buying and selling tickets seamless and reliable.

Marketplace Ops owns the bottom of the funnel, everything after a transaction, where trust is built or broken. From refunds and payments to shipping extensions and replacements, we build the systems that back every order. Our engineers tackle 0 to 1 initiatives at massive scale, designing resilient, high-performance architecture and driving ideas from concept to delivery, directly impacting millions of fans worldwide.

What You'll Do

• Invent new ways fans experience tickets using Agentic AI.
• Integrate AI into engineering at scale, leveraging Claude AI, OpenAI to supercharge workflows, writing code, brainstorming designs, running Q&A agents, generating test plans, drafting PRs, and more.
• Experiment with next-generation AI and voice tech. Explore reasoning models, real-time voice APIs, and other emerging tools to push the boundaries of what engineering can do.
• Shape the future of live events at massive scale.
• Build the technological backbone of our marketplace, connecting millions of fans to the experiences they love.
• Own 0 to 1 initiatives and scale them globally.
• Design and ship systems that are fast, resilient, and anticipate user needs before they even arise.

Why You'll Love This Team

• Ownership & Impact: Tackle complex, high-impact problems, own projects end-to-end, and build tools that enable millions of fans and internal users to have seamless, reliable experiences.
• AI-First Product Direction: Develop real-world AI-enabled features that go beyond demos, powering meaningful workflows and automation.
• Collaborative Engineering Culture: Work with thoughtful engineers across experience levels in an environment that values clarity, craftsmanship, and shared ownership.

What You've Done

• Recent graduate or software engineer with up to ~1 year of experience (including internships, co-ops, or substantial academic projects).
• Strong understanding of computer science fundamentals, including data structures and algorithms.
• Basic experience building or consuming APIs and experience working with LLM frameworks and AI Platforms such as Anthropic or ChatGPT either in school or on side projects.

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

Salary Range

The anticipated gross base pay range is $120,000—$150,000 USD. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

Key skills/competency

• AI Integration
• Scalable Architecture
• API Development
• Data Structures
• Algorithms
• Problem Solving
• System Design
• LLM Frameworks
• GenAI Tools
• Customer Focus