Customer Service Representative @ Stryker
Your Application Journey
Email Hiring Manager
Job Details
About the Role - Customer Service Representative
As a Stryker Customer Service Representative, you will perform with honesty and integrity, providing a highly responsive and unsurpassed level of customer service. You will support sales and healthcare professionals via phone and email, handling inquiries, order entries, status verifications, and return orders.
Key Responsibilities
- Answer incoming calls and emails through a multichannel system.
- Process orders including entry, verification, and returns.
- Maintain accurate record-keeping per Stryker specifications.
- Participate in continuous improvement and team projects.
- Provide additional support as needed during high call volume periods.
Requirements
Required: Minimum 2 years of customer service or call center experience, High School diploma or equivalent, and the ability to work flexible hours.
Preferred: Associates or Bachelors degree and experience with ERP systems like SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI.
Schedule & Compensation
Schedule: Monday-Friday, 10:30am-7pm EST. Overtime may be required. Hourly rate ranges from $20.08 to $32.87 plus bonus eligibility and benefits.
Additional Benefits
Includes medical, dental, vision, and various insurance coverages, along with financial benefits such as HSA, FSAs, 401(k), ESPP, and more.
Key skills/competency
- Customer Service
- Call Center
- Order Processing
- Record-Keeping
- ERP Systems
- Communication
- Flexibility
- Continuous Improvement
- Email Support
- Team Collaboration
How to Get Hired at Stryker
🎯 Tips for Getting Hired
- Research Stryker's culture: Understand their mission and healthcare impact.
- Customize your resume: Highlight customer service and ERP experience.
- Apply with clarity: Tailor cover letters to Stryker’s specifications.
- Prepare for multi-channel inquiries: Practice common customer scenarios.
- Follow up: Reach out to hiring manager with insights.