Vendor Operations Manager
Stripe
Job Overview
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Job Description
About Stripe
Stripe is a financial infrastructure platform that enables businesses to accept payments, grow revenue, and access new opportunities globally. Its mission is to increase the GDP of the internet.
About The Team
The Revenue and Growth teams drive Stripe's business by ensuring customers achieve their ambitious goals. The Global Sales Vendor teams play a critical role by delivering a high-velocity, outstanding start for vendors.
What You’ll Do as a Vendor Operations Manager
- Site-Level Performance Ownership: Own sales quotas, conversion metrics, and user outcomes through data-driven actions.
- Vendor Leadership Coaching: Conduct structured reviews and provide feedback to elevate vendor performance.
- Performance Governance & Accountability: Enforce performance metrics across talent, sales, and business operations.
- Operational Excellence: Execute local ROB cadences, monitor dashboards, and ensure rapid issue resolution.
- Feedback & Continuous Improvement: Share insights to refine sales motions and drive consistency.
Who You Are
- 10+ years in vendor operations, sales operations, or related fields.
- Experienced in governing vendor performance across multiple operational areas.
- Skilled influencer with the ability to coach vendor leadership.
- Proficient in data interpretation, structured cadences, and change management.
Work Arrangement
This role is hybrid and can be performed in an office or remotely (35+ miles from a Stripe office). Employees are expected to spend at least 50% of the month in the office if assigned.
Pay and Benefits
Stripe values pay transparency and is working globally towards full transparency. Salary information is not included in every posting.
Key skills/competency
vendor operations, sales operations, performance management, change management, governance, operational discipline, coaching, data analysis, continuous improvement, vendor leadership
How to Get Hired at Stripe
- Research Stripe's culture: Understand their mission and global impact.
- Customize your resume: Highlight vendor and sales operations expertise.
- Showcase operational leadership: Provide concrete examples of performance improvement.
- Prepare for data questions: Be ready to discuss metrics and governance.
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