Vendor Operations Lead

About Stripe

Stripe is a financial infrastructure platform for businesses, serving millions of companies globally. Our mission is to increase the GDP of the internet, offering an unprecedented opportunity to impact the global economy.

About The Team

The Vendor Operations Lead plays a crucial role within the Global Sales/Global Sales Vendor team. This position focuses on enhancing strategic initiatives, ensuring robust business operations, and providing high-impact strategic leverage to leadership. You will be responsible for managing internal business rhythms, analyzing sales performance, developing Vendor Go-to-Market (GTM) standard operating procedures, and ensuring reliable data and standardized processes for informed decision-making.

What you’ll do

• Business Review Management: Lead the preparation, data compilation, and final packaging of materials for key leadership forums such as Weekly Business Reviews (WBRs) and Quarterly Planning sessions, ensuring high-quality presentations.
• Sales Reporting and Analysis: Oversee the compilation, analysis, and distribution of regular and ad-hoc sales performance reports, growth metrics, and progress updates for the Global Sales Vendor leadership team, providing actionable insights.
• GTM Documentation and Optimization: Direct the development, documentation, and maintenance of Standard Operating Procedures (SOPs) and process playbooks to ensure Go-to-Market alignment and optimal operational execution to achieve targets.
• Strategic Business Operations: Provide proactive, high-leverage organizational and business operations support to Global Sales Vendor leadership teams for critical initiatives, off-sites, and planning cycles, enhancing strategic outcomes.
• Automation Initiatives: Identify, propose, and implement opportunities to automate reporting and repetitive tasks, driving increased business productivity and focus across the GSV team.
• AI Enhancement of Business Operations: Explore and implement AI-driven solutions to enhance business operations, improve data accuracy, streamline processes, and facilitate more effective decision-making across the organization.
• Internal Communication Management: Manage and coordinate communication flows regarding strategy shifts, reporting changes, and process updates across global sales teams, ensuring clarity and alignment.
• Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis on reporting discrepancies and vendor process deviations, ensuring data integrity and process compliance to achieve strategic goals.

Who you are

We are seeking a candidate who meets the minimum requirements, with preferred qualifications being a bonus.

Minimum Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in Sales Operations, Business Operations, or Sales Enablement Support with a proven track record of leadership and strategic impact.
• Demonstrated proficiency in creating business reports and preparing executive-level presentation materials (e.g., WBRs, QBRs).
• Expertise with CRM platforms (e.g., Salesforce) and experience in extracting and analyzing data for reporting purposes.
• Strong documentation skills with experience in developing clear, concise Standard Operating Procedures (SOPs) for sales and operational teams.
• Advanced analytical skills, with the capability to interpret sales performance data and identify actionable trends.

Preferred Qualifications

• Experience operating with a high degree of autonomy in a geographically distributed team environment spanning global time zones.
• Background in managing complex project timelines and providing strategic administrative support in a fast-paced environment.
• Certification in project management or business analysis methodologies.
• Proficiency with BI/Data visualization tools (e.g., Tableau, Looker) or advanced skills in spreadsheet software for sophisticated sales reporting.

Key skills/competency

• Sales Operations
• Business Operations
• Sales Enablement
• CRM (Salesforce)
• Data Analysis
• Standard Operating Procedures (SOPs)
• Executive Reporting
• Process Optimization
• Go-to-Market (GTM) Strategy
• Project Management