Technical Account Manager
Stripe
Job Overview
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Job Description
About Stripe
Stripe is a financial infrastructure platform that enables businesses of all sizes—from large enterprises to ambitious startups—to accept payments, grow revenue, and accelerate new business opportunities. Their mission is to increase the GDP of the internet.
About The Team
The Technical Account Manager at Stripe works cross-functionally to support the largest and most complex users. Through trusted relationships, you will offer customized strategic consultations, optimize technical operations, and help accelerate global growth.
What You’ll Do
As a Technical Account Manager, you will strategically support Stripe’s largest and most complex users by providing a gold standard experience and working with various internal teams to implement operational solutions.
Responsibilities
- Provide a gold standard experience to key stakeholders.
- Collaborate with Operations and Account Management teams.
- Foster long term user relationships and loyalty.
- Lead user meetings for integration and operational support.
- Create user-facing content and contribute to support design.
Who You Are
You have over 5 years of enterprise-level client-facing experience, a strong product sense, excellent communication skills, and technical proficiency with APIs, SQL, and troubleshooting. You are proactive and adept at managing relationships across various technical and business levels.
Preferred Qualifications
- Operational savvy and process improvement skills.
- Experience in project management and organizational skills.
- Familiarity with tools such as Postman, xCode, Python, Webhooks, and ETL.
- Experience in the payments industry is a plus.
Work Arrangement
This role is hybrid. Candidates can work either in an office or remotely (35+ miles from a Stripe office). Office-assigned employees are expected to spend at least 50% of their time in their local office or with users.
Pay and Benefits
The annual US base salary range for this role is $108,400 - $162,600, with additional benefits such as equity, bonus structures, 401(k), and health benefits. International candidates can discuss salary range during the interview process.
Key skills/competency
- Enterprise support
- Client management
- Technical troubleshooting
- API knowledge
- SQL
- Operational solutions
- Integration
- Consultation
- Payments
- Project management
How to Get Hired at Stripe
- Customize your resume: Tailor skills to enterprise support experience.
- Emphasize technical expertise: Highlight API, SQL, and troubleshooting skills.
- Research Stripe culture: Understand their mission and values.
- Practice consultative answers: Prepare for integration and client discussions.
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