Technical Account Manager, Terminal
Stripe · Seattle, WA
- On site
- Full-time
- $162,600 / year
- Seattle, WA
Job highlights
- Manage technical engagements for in-person payments.
- Support hardware and SDK integrations for customers.
- Troubleshoot payment processing issues.
- Collaborate with internal teams and clients.
- Provide expertise in retail payment solutions.
About the role
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support.
What you’ll do
Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.
Responsibilities
- Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
- Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.
- Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.
- Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.
- Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.
- Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks.
- Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments.
- Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements.
- Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.
- Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.
- Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions.
- Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.
- Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements.
- Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.
- Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.
Preferred Qualifications
- Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics.
- Ideal experience in the payments industry.
- Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes.
- Some exposure to SQL for quick reconciliation or data checks is a plus.
- Prior experience running pilots or short rollouts and handing off to longer-term operational teams.
Hybrid work at Stripe
This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
In-office expectations
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Working remotely at Stripe
A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.
Pay and benefits
The annual US base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Key skills/competency
- Technical Account Management
- Stripe Terminal
- In-person Payments
- Hardware Onboarding
- SDK Enablement
- Pilot Validation
- Point-of-Sale (POS) Systems
- EMV Acceptance
- API Integrations
- Client-Facing Technical Experience
Skills & topics
- Technical Account Manager
- Stripe Terminal
- In-person Payments
- Payments Industry
- Client-Facing
- Technical Support
- SDK Integration
- API Integration
- POS Systems
- EMV
- Enterprise
- Troubleshooting
- Retail Technology
- Financial Technology
- SaaS
How to get hired
- Tailor your resume: Highlight your 5+ years of enterprise client-facing technical experience and success in outcome-driven engagements.
- Showcase relevant skills: Emphasize your experience with POS hardware, EMV, SDK integrations, and troubleshooting payment flows.
- Demonstrate communication: Provide examples of clear written and verbal communication, and your ability to lead technical sessions.
- Prepare for technical questions: Be ready to discuss REST APIs, webhooks, mobile/web SDKs, and payment troubleshooting scenarios.
- Understand Stripe's mission: Align your application with Stripe's goal to increase the GDP of the internet.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Technical Account Manager, Terminal Payments at Stripe?
- As a Technical Account Manager, Terminal Payments at Stripe, you will run focused technical engagements for customers adopting in-person payments. This includes managing pilots, rollouts, SDK/hardware onboarding, and troubleshooting. You'll also serve as a technical resource for TAMs and Account teams, guiding customers through integration processes and resolving payment issues.
- What technical skills are most important for this role at Stripe?
- Key technical skills for this role include experience with point-of-sale hardware, contactless/EMV acceptance, SDK integrations (mobile/web), REST APIs, and webhooks. Strong troubleshooting skills for networking, device pairing, and payment flows are also essential. Familiarity with tools like Postman, Xcode/Android Studio, and basic scripting is a plus.
- Can I work remotely for the Technical Account Manager, Terminal Payments position at Stripe?
- Yes, this role is available in either an office or a remote location. A remote location is defined as being 35 miles (56 kilometers) or more from a Stripe office. While remote, you're welcome to come into the office for specific meetings and events.
- What is the salary range for a Technical Account Manager, Terminal Payments at Stripe in the US?
- The annual US base salary range for this role is $108,400 - $162,600. This range may include several career levels and will be narrowed based on factors such as experience, qualifications, and location.
- How does Stripe approach hybrid work for the Technical Account Manager role?
- For office-assigned employees, there's an expectation to spend at least 50% of the time in the local office or with users each month. This balances in-person collaboration with individual flexibility. Remote employees are expected to work from home but can visit the office for team or business meetings.
- What kind of customer engagements will I handle as a Technical Account Manager at Stripe?
- You'll primarily support short, high-impact Terminal engagements focused on pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting for enterprise in-person commerce customers.
- What distinguishes Stripe Terminal from other payment solutions?
- Stripe Terminal is designed to help businesses accept in-person payments through a flexible platform that integrates hardware, SDKs, and APIs, enabling seamless in-store transactions and reconciliation.