Product Design Manager Support @ Stripe
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About Stripe
Stripe is a financial infrastructure platform powering businesses from startups to enterprises, enabling payment processing, revenue growth, and new business opportunities. The mission is to increase the GDP of the internet.
About The Team
The Product Design team at Stripe collaborates with Engineering, Product Management, Data Science, and Marketing to create user-facing aspects of the Stripe brand. This role is part of the Support team, responsible for designing experiences across the entire user support journey, both for merchants and support agents.
What You’ll Do
As a leader in the Support Design team, you will shape systems, products, and customer-facing experiences for support at Stripe. You will drive initiatives from inception to maturity, overseeing both merchant-facing and support agent interfaces across various channels including Dashboard, Link, and Checkout. You will also be leading and growing a team of experienced designers, working closely with Product, Engineering, Marketing, and senior leadership to deliver impactful work.
Responsibilities
- Manage and expand a critical team of designers working on front door surfaces and support products.
- Partner with Product Management to identify and prioritize new product initiatives.
- Collaborate with Design and leadership to set design direction across products.
- Inspire and motivate designers at all levels to achieve excellence.
- Work with cross-functional teams to deliver effective, high-quality work.
Who You Are
You have over 5 years in people management and 8+ years in design experience in tech or product-driven companies. You excel in motivating teams, recruiting talent, and crafting user-focused designs, particularly for complex platforms and enterprise software. Effective communication and collaboration are key.
Work Arrangement
This role is hybrid, allowing work either in an office or remotely from 35+ miles away from a Stripe office. Office-assigned employees are expected to spend at least 50% of their time in the office.
Compensation & Benefits
The annual salary range for the primary location is CA$197,400 - CA$296,000, with additional potential bonus, equity, and benefits that vary by location and role level.
Key skills/competency
- Design Leadership
- Team Management
- User Experience
- Product Strategy
- Cross-functional Collaboration
- Digital Transformation
- Applied AI
- Enterprise Platforms
- Recruitment
- Communication
How to Get Hired at Stripe
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to design leadership roles at Stripe.
- Highlight relevant projects: Emphasize user support and product design.
- Research Stripe: Understand their mission and recent initiatives.
- Prepare for collaboration: Demonstrate working cross-functionally.