Implementation Consultant

Stripe · San Francisco, CA

On site
Full-time
$130,600 / year
San Francisco, CA

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Job highlights

Manage full onboarding cycle for mid-market/enterprise clients.
Develop integration architecture and change management strategy.
Collaborate across Sales, Technical Services, Product teams.
Drive product strategy for large users with Product/Engineering.
Improve implementation process and team operations.

About the role

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe. As an Implementation Consultant at Stripe, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting Stripe users. Our team’s core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management.

What you’ll do

As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and

Responsibilities

Own the full onboarding cycle for users from contract signing through launch.
Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline.
Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
Engage with Product and Engineering teams to help drive product strategy for large users.
Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

2+ years of experience working with strategic customers on technology solutions, with a track record of top performance
Ability to understand complex business requirements and craft tailored solutions
Quick learner with the ability to explain technical concepts to Stripe’s largest customers
Proven project management skills and strong critical thinking abilities
Experience identifying and solving internal process inefficiencies
Superior verbal and written communication skills
Ability to operate independently in a highly ambiguous and fast-paced environment

Preferred Qualifications

Prior experience at a growth stage Internet/software company
Experience in the payments industry
Knowledge of APIs
Knowledge of SQL

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $87,000 - $130,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Key skills/competency

Implementation Consulting
Project Management
Client Relationship Management
Technical Solutions
API Knowledge
SQL Knowledge
Change Management
Process Improvement
Stripe Platform
Financial Technology

Skills & topics

Implementation Consultant
Stripe
Financial Technology
SaaS
Payments
Project Management
Client Onboarding
Integration
Technical Solutions
Customer Success

How to get hired

Tailor your resume: Highlight 2+ years in technology solutions and customer management.
Showcase project management: Emphasize experience with complex requirements and tailored solutions.
Demonstrate technical aptitude: Mention API knowledge, SQL, and ability to explain technical concepts.
Prepare for ambiguity: Showcase your ability to operate independently in fast-paced environments.
Research Stripe: Understand their mission to increase the GDP of the internet.

Technical preparation

Review Stripe's API documentation thoroughly.,Practice explaining complex technical concepts simply.,Familiarize yourself with SQL queries and use cases.,Study change management strategies and implementation plans.

Behavioral questions

Describe a complex customer problem you solved.,How do you manage competing project priorities?,Tell me about a time you worked cross-functionally.,How do you handle ambiguous or fast-paced environments?

Frequently asked questions

What is the salary range for an Implementation Consultant at Stripe?: The annual US base salary range for this Implementation Consultant role is $87,000 - $130,600. This range may include multiple career levels and will be refined based on experience, qualifications, and location during the interview process. For sales roles, this range represents On Target Earnings (OTE), including base salary and target commissions/bonuses. Applicants outside the US can inquire about their local salary range during interviews.
What are the typical working hours for an Implementation Consultant at Stripe?: While specific hours aren't detailed, the role involves managing client onboarding from contract signing through launch, suggesting a demanding schedule. The 'In-office expectations' mention spending at least 50% of the time in the local office or with users, indicating a need for flexibility and presence. You can expect a dynamic work environment that balances in-person collaboration with flexibility.
What are the key responsibilities of an Implementation Consultant at Stripe?: As an Implementation Consultant, you will own the entire client onboarding process from contract signing to launch. This includes developing and managing integration architecture, change management strategies, and project timelines. You'll also collaborate closely with Sales, Technical Services, Product, and Engineering teams to enhance the user journey and drive product strategy for major clients.
What qualifications are essential for the Implementation Consultant role at Stripe?: The minimum requirements include over 2 years of experience with strategic customers on technology solutions, strong project management skills, critical thinking abilities, and the capacity to understand complex business needs and craft tailored solutions. You should also be a quick learner, capable of explaining technical concepts and operating independently in a fast-paced, ambiguous environment.
Does Stripe offer benefits for Implementation Consultants?: Yes, Stripe offers a comprehensive benefits package for this role, which may include equity, company bonuses or sales commissions/bonuses, a 401(k) plan, medical, dental, and vision benefits, and wellness stipends. Specific details will be discussed during the interview process.
What is the 'In-office expectation' for this Implementation Consultant role at Stripe?: Stripes in most locations are expected to spend at least 50% of their time each month in the local office or with users. This expectation can vary by role, team, and location. Some roles, like those in Stripe Delivery Centers, require 100% in-office presence. Your hiring manager will provide specific details relevant to your role and location.

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