Implementation Consultant

About Stripe

Stripe is a financial infrastructure platform for businesses, serving millions of companies from ambitious startups to global enterprises. Our mission is to increase the GDP of the internet, offering an unparalleled opportunity to impact the global economy.

About The Team

The Professional Services team at Stripe works with our most strategic users, leading high-visibility projects. As an Implementation Consultant, you'll provide technical expertise to accelerate customer knowledge, solution design, and Stripe integrations. This role is crucial for leading strategic conversations and developing plans to transform payments and financial infrastructure for leading enterprises.

As we grow, we are looking to start a new team in Madrid, working across EMEA and specifically expanding our coverage in the Iberian market.

What you’ll do

As an Implementation Consultant at Stripe, you will drive Stripe’s future growth engine by leading prospective clients through the integration process, converting them into happy and productive Stripe users.

Responsibilities

• Own the full implementation cycle from signed-to-live for mid-market and enterprise companies.
• Proactively develop and project manage a customer’s integration strategy, plan, and timeline.
• Lead and contribute to team projects to develop, improve, and scale internal processes.
• Manage client relationships and engage in business-level and technical conversations with various organizational levels, including CTO, COO, and CFO.
• Engage with cross-functional teams (e.g., Product, Engineering, Legal, Business Teams) to craft custom solutions that achieve customer objectives.
• Help build an account deployment process scalable across global sales teams at Stripe.
• Lead the establishment of a new regional office, implementing established team practices, fostering a collaborative culture, and serving as a cultural ambassador.

Who you are

We’re seeking candidates who meet the minimum requirements, with preferred qualifications being a bonus.

Minimum Requirements

• 3+ years of experience working with customers, preferably at a technology company, with a track record of top performance.
• Project Management Experience on a large, user-facing project from beginning to end.
• Deep understanding of the Stripe API and ability to explain complex API concepts to Stripe’s largest and most technical customers.
• Ability to understand complex enterprise requirements and craft tailored solutions.
• Proven project management skills.
• Strong critical thinking skills, including the ability to identify suboptimal internal processes.
• Ability to recognize repeated user-facing issues and build scalable solutions.
• Ability to operate in a highly ambiguous and fast-paced environment.
• Strong interest in technology.
• Excellent communication skills in both German and English.

Preferred Requirements

• Prior experience at a growth stage internet/software company.
• Prior experience in the payments industry.
• Prior experience working with large mid-market companies as well as enterprise organizations.
• Prior experience being a team lead and mentor to junior team members.

Key skills/competency

• Implementation Consulting
• Project Management
• Stripe API
• Client Relationship Management
• Enterprise Solutions
• Technical Integration
• Payment Processing
• Cross-functional Collaboration
• Process Improvement
• Business Development