Events Manager, Event Technology and Registration

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

We build impactful experiences that drive awareness of Stripe, educate users and prospects on Stripe solutions, foster community, and deliver high quality leads to our sales team.

What you’ll do

As an Events Manager, Event Technology and Registration at Stripe, you will be responsible for leading the event registration strategy for the Corporate Events team, developing streamlined processes and tailored experiences for diverse attendee types. You will collaborate with cross-functional teams to ensure efficient execution of registration from planning through post-event analysis while maintaining compliance and aligning strategies across global markets. By analyzing data and preparing insights, you will inform decisions that maximize attendance and enhance the overall attendee experience. Additionally, you will manage the development of the event mobile app, ensuring it integrates seamlessly with the registration process and enhances attendee engagement. You will also contribute to compelling promotional materials and ensure communication consistency across all registration touchpoints. Reporting to the Stripe Sessions event lead, this position requires you to work autonomously and present well-prepared recommendations.

Responsibilities

• Strategy and concept development: Lead event registration for all Corporate Events team initiatives, including pricing models, simple attendee flows, and promotional tactics to maximize attendance and revenue.
• Design and document distinct registration experiences tailored to different attendee types, outlining flows, content requirements, email communications, calendar invites, nurture campaigns, and post-event follow-ups.
• Establish and document registration policies for each event based on historical data and event goals.
• Work with Demand Generation, Marketing Operations, and Product Marketing teams to analyze large data sets, identifying trends and insights to guide future event strategies.
• Collaborate with the Web Presence and Platform team to define the annual events web roadmap, assess resources, break down web projects, and create timelines that prioritize key deliverables.
• Collaborate with Copywriting and the Event lead to craft landing page copy for all promotional pages, ensuring event themes, value propositions, and key information are prominently highlighted.
• Understand the Stripe writing style guide to craft clear communications for all transactional registration journeys and support additional messaging for event marketing emails.
• Understand internal and vendor systems involved in the registration process to facilitate seamless data movement and support registration workflows.
• Collaborate with the Legal team to maintain compliance in registration forms, regularly reviewing and updating practices as regulations evolve.
• Collaborate with the Web Funnel teams to ensure registration form fields are consistent with contact sales forms and Salesforce data.
• Collaborate with security teams to adhere to established procedures for screening event registrants, and establish communication protocols.
• Define and implement a registration strategy for the event mobile app, ensuring a user-friendly interface and seamless integration.
• Analyze user engagement and feedback from the mobile app to identify opportunities for improvement and incorporate insights into future app development and event strategies.
• Planning And Execution: Collaborate with cross-functional teams to define clear roles and responsibilities, ensuring efficient coordination.
• Work with global teams to align registration strategies and ensure effective execution across diverse markets and regions.
• Oversee the entire registration project lifecycle for all Corporate Events, ensuring seamless execution from planning to onsite management and post-event analysis.
• Ensure consistency across all registration materials, including forms, email communications, and event websites, in alignment with brand guidelines.
• Prepare and distribute weekly registration reports to executives and leadership, offering insights on progress toward goals, attendance trends, and recommendations.
• Facilitate weekly planning meetings with internal and external teams to ensure alignment and effective collaboration.
• Contribute to the quality control process for promotional landing pages and registration forms, ensuring timely launch and adherence to Stripe’s quality standards.
• Conduct quality control and audits on registration data to identify discrepancies and maintain accurate records for reporting and analysis.
• Prepare onsite registration and check-in processes, contingency plans, and escalation procedures, ensuring their execution as planned during the event.
• Collaborate with the Event Lead and Brand team to develop a comprehensive strategy for attendee badging, considering all attendee types.
• Take ownership of onsite attendee scanning plans and data upload initiatives, collaborating with the Demand Generation team for effective attendee follow-up.
• Serve as the primary point of contact for onsite registration escalations, collaborating with agency partners and security.
• Coordinate with cross-functional teams to align the mobile app experience with overall event branding, messaging, and promotional strategies.
• Oversee the development and execution of the event mobile app, ensuring functionality, user-friendliness, and compatibility.
• Facilitate mobile app testing and quality control processes to ensure a smooth launch and operation.
• Travel is required to support onsite execution.

Who you are

We are looking for an experienced and strategic Events Manager, Event Technology and Registration to join our AMER regional marketing team at Stripe. This role is central to shaping and leading high-impact conference and sponsorship initiatives. The successful candidate is a problem solver, is passionate about creating an elevated customer experience, and has a proven track record of independently managing cross-functional event programs, working collaboratively across departments, and driving measurable results.

Minimum Requirements

• 5+ years of experience in event registration management for both paid external and internal events.
• Proficiency with event registration software and technical tools, leveraging technology to streamline processes and enhance attendee experiences.
• Exceptional analytical skills, capable of interpreting data to provide actionable insights.
• Strong project management expertise with a proven track record of managing multiple concurrent projects.
• Excellent interpersonal skills for building relationships across departments and with external partners.
• Detail-oriented and organized, committed to maintaining quality and consistency.
• Demonstrated leadership abilities and adaptability to navigate changing environments while prioritizing effectively.
• Collaborative and creative mindset, thriving in dynamic, fast-paced work environments.
• Proficient in influencing, problem-solving, and consensus-building with experience in managing complex projects.
• Superior written and verbal communication skills.
• Skilled in developing scalable processes and automation.
• Proven ability to manage multiple competing priorities and handle unforeseen challenges with quick solutions in high-pressure situations.

Preferred Qualifications

• Experience using Slack, Salesforce, Marketo, Google Drive, Figma, and Asana.
• Experience working in international environments with an understanding of regional differences that may impact registration strategies.
• Familiarity with digital marketing principles and tools, including SEO, email marketing, and social media promotion, to boost event visibility and engagement.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $138,500 - $207,800. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Key skills/competency

• Event Registration Management
• Event Technology
• Project Management
• Data Analysis
• Cross-functional Collaboration
• Mobile App Management
• Compliance Management
• Stakeholder Communication
• Digital Marketing Principles
• Process Automation